Operation Supervisor (Remote)

Job Title: Head of Clinical Operations Term: Full-Time, Permanent Salary: Competitive + Benefits (Private Medical, Private Dental, Pension, 25 days Annual leave plus bank holidays & Many more) Our experienced and world-renowned team, our central London location and our global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work. The Head of Clinical Operations holds overall accountability for the effective functioning and strategic oversight of the Clinical Operations department. This includes monitoring departmental performance, managing resourcing, ensuring the team is capable and motivated, maintaining effective documentation, proactively addressing issues, and ensuring appropriate escalation when necessary. Working in close collaboration with fellow operational Heads of Department, the role is key to optimising study delivery processes while minimising operational burden. Provide direct line management for Clinical Operations Assistants (COAs) and Clinical Operations Managers (COMs). Conduct annual self-inspections of the department. Implement and monitor study-specific clinical risk mitigations. Monitor and report departmental Key Performance Indicators (KPIs) via dashboards and tools to improve performance. Participate in the 24-hour on-call rota. Conduct spot quality control of ward activities. Coordinate and conduct procedure support for executive and director-level activities. Lead health and safety for the department, including fire drill procedures and reporting. Respond to essential monitor (EM) and data management (DM) queries. Design and review dosing flowcharts in collaboration with cross-functional teams (Clinical Project Management, Pharmacy, Research Physicians). Complete Operational Risk Assessments for studies. Host unit tours for CRAs in collaboration with the Clinical Research Coordinator (CRC). Extensive experience in clinical operations within a CRO, pharma, or clinical trials unit. Proven track record of managing cross-functional clinical teams and delivering high-quality clinical studies. Experience in capability assessment, staff training, and clinical competency programs.