Support Engineer

Milton Keynes
1 day ago
Create job alert

Overview

We have a new exciting opportunity for a Remote Support Engineer to work for our client who are a leading diagnostic solutions and medical equipment provider based in Milton Keynes.

This is a critical role delivering advanced technical support across NHS and private laboratories. You will work within the Customer Support Centre to troubleshoot, diagnose and resolve instrument issues using secure remote-access tools, log analysis, augmented reality guidance, with direct communication with laboratory staff.

Key requirements for the role:

  • Excellent verbal and written communication skills. Understands requirements for timely and effective communication to the right people. Fault finding and problem-solving skills.

  • Ability to balance demand and resource

  • Fully understand all KPI targets, company objectives and maintains focus to achieve these on time within constraints.

  • Thorough and precise approach to the role, tasks and projects

  • City and Guilds / BTEC Level 3 or equivalent in Electronics, Biomedical Engineering, Mechanical/Electrical Engineering or similar

  • Greater than 2 years in a technical support or field service role.

  • Strong knowledge of electromechanical systems, IT troubleshooting and remote diagnostic tools.

  • Ability to multi-task and manage multiple cases under time pressure.

  • Able to explain complex technical information in a clear and easy-to-understand way for different audiences.

  • Ability to read and understand technical diagrams

  • Demonstrates a strong commitment to delivering excellent customer service

  • Strong interest in emerging technologies and wiliness to learn new skills.

    Office-Based, Remote Support

    If you have all the above and are interested in applying, please apply via the link and send a CV over. You will need to be available on the 4th February for an assessment day and closing date is 26th January 2026

Related Jobs

View all jobs

Process Engineer

Electronics Engineer - Electronics Workshop - Structural Studies

Product Engineer

Commissioning Engineer

Field Service Engineer, Medical Diagnostic Systems

Field Service Engineer, Medical Diagnostic Systems

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs Education

Maths for Biotech Jobs: The Only Topics You Actually Need (& How to Learn Them)

Biotechnology is packed with data. Whether you are applying for roles in drug discovery, clinical research, bioprocessing, diagnostics, genomics or regulated manufacturing, you will meet numbers every day: assay readouts, QC trends, dose response curves, sequencing counts, clinical endpoints, stability profiles, validation reports & risk assessments. If you are a UK job seeker moving into biotech from another sector or you are a student in biology, biochemistry, biomedical science, pharmacy, chemistry, engineering or computer science, it is normal to worry you “do not have the maths”. What biotech roles do need is confidence with a small set of practical topics that show up again & again. This guide focuses on the only maths most biotech job adverts quietly assume: • Biostatistics basics for experiments, evidence & decision making • Probability for variability, uncertainty & risk • Linear algebra essentials for omics, PCA & modelling workflows • Calculus basics for kinetics, rates & dose response intuition • Simple optimisation for curve fitting, process set points & model tuning

Jobs

Neurodiversity in Biotech Careers: Turning Different Thinking into a Superpower

Biotechnology is all about solving complex problems that affect real lives – from new medicines & vaccines to sustainable materials, diagnostics & gene therapies. To tackle those challenges, the sector needs people who think differently. That is exactly where neurodivergent talent comes in. If you have ADHD, autism, dyslexia or another form of neurodivergence, you might have been told that your brain is “too much”, “too distracted” or “too literal” for a lab or scientific career. In reality, many of the traits that come with ADHD, autism & dyslexia are perfectly suited to biotech work – from spotting subtle patterns in experimental data to creative thinking around new solutions. This guide is written for biotechnology job seekers in the UK. We will explore: What neurodiversity means in a biotech context How ADHD, autism & dyslexia strengths map onto specific biotech roles Practical workplace adjustments you can ask for under UK law How to talk about your neurodivergence in applications & interviews By the end, you will have a clearer idea of where you might thrive in biotech – & how to set up your working environment so your differences become genuine superpowers.

Jobs

Biotechnology Hiring Trends 2026: What to Watch Out For (For Job Seekers & Recruiters)

As we move into 2026, the biotechnology jobs market in the UK is going through rapid change. Funding cycles are tighter, some organisations are restructuring or consolidating, & yet demand for specialist biotech skills remains strong – particularly in areas like cell & gene therapy, bioprocessing, mRNA platforms, bioinformatics & regulatory affairs. New therapies are coming through the pipeline, advanced manufacturing facilities are scaling up, & digital tools are transforming lab & clinical workflows. At the same time, some roles are being automated, outsourcing patterns are shifting, & hiring standards are rising. Whether you are a biotech job seeker planning your next move, or a recruiter trying to build teams in a complex market, understanding the key biotechnology hiring trends for 2026 will help you stay ahead.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.