Customer Service Administrator

Job Title:

Customer Service Administrator
Location:

Witney, Oxfordshire
Salary:

Competitive
Job Type:

Permanent, Full time.
Meech International has an exciting opportunity available for a Customer Service Administrator to join our growing team based in Witney, Oxfordshire. This is a permanent role with a competitive rate of pay plus generous benefits which makes Meech a great place to work! We are looking for someone who wants to embark on their next challenge and be a part of our story.
Key benefits we offer our Customer Service Administrator:
A competitive salary
Discretionary profit share bonus
25 - 30 days holiday (based on length of service) + bank holidays
Health insurance, Pension scheme, Life assurance.
£100 social club allowance to join in on activities
Career development opportunities, training and learning resources
Mental, financial and physical wellbeing support resources
Free on-site parking
Plus, many more benefits!
Summary of Main Responsibilities of our Customer Service Administrator:
To help support the smooth running of the Customer Service team. Ultimately the objective of the role is to improve the customer service experience within the company, create engaged customers and facilitate company growth by:
Working with the Meech logistics team to prepare and organise all Meech Invoices.
Working as part of a team to pick up and resolve incoming enquires to Meech.
Answering and resolving customer enquiries and following problems through to resolution. Report investigation findings to the customer
Filing of all Meech Invoices and job packs and archiving of emails and messages.
Answering incoming phone calls
Job Pack scanning and general administration tasks such as meeting room bookings and refreshments (ad hoc for visitors)
General communication with customers when needed
Working with other Meech departments to develop customer feedback channels.
Skills, knowledge and experience required by our Customer Service Administrator:
Experience in a Customer Service department would be desirable.
Experience of CRM, invoicing and dealing with customer enquiries is preferred
Knowledge of Microsoft products including Word, Excel and outlook
Good written and verbal communication skills
Who are we?
Our mission is to design and manufacture the best and most innovative Static Control and Surface Cleaning equipment to optimise our customers' productivity. Founded in 1907, for over a century we have been engineering and manufacturing products in the UK that are used worldwide. We have a constant focus on improvement and we collaborate with our global offices and distributors, who in turn work closely with their local markets, to achieve all our goals.
What we do:
We have four separate divisions: Static Control, Web Cleaning, Compressed Air Technology and Surface Cleaning Systems. Each division is interconnected through applications in various sectors.
We work in a large number of diverse industries all over the world, including pharmaceutical, food & beverage and the emerging EV Battery market, where we are at the forefront of development in specialist contamination removal and static control.
If you have the skills and experience to become our Buyer, please apply now. We'd love to hear from you.
Please see our Data Privacy Notice - Recruitment & Selection on our website for more information about how we process your data when you apply.
Candidates with the experience or relevant job titles of Administrator, Customer Service, Office Assistant, General Assistant, Administrative Assistant, Office Support, Customer Support, Office Admin, may also be considered for this role.

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