Biomedical Customer Service

Are you driven, energetic and customer-focused?
Do you love working in a fast-paced environment where every interaction makes a difference?

My client a leading pathology company are looking for a motivated Biomedical Customer Service Assistant to join their dynamic customer service team! The role is based in Kings Cross and there is hybrid working available. In this role, you’ll be a key point of contact, ensuring every customer receives exceptional support — all while working alongside passionate colleagues in a collaborative environment.

Why this role is exciting:

You’ll connect daily with patients, GPs, hospitals, labs and internal teams, making each day varied and rewarding.
Use your excellent communication skills to manage phone and electronic enquiries — both incoming and outgoing — and handle key administration tasks with ease.
Leverage your science background to translate terminology and ideas between the scientific community and the public — a unique blend of customer service and scientific insight!
Be part of a supportive team of 30 staff in a corporate service centre where teamwork and positive energy make all the difference.
What you’ll bring:

Solid experience working in a high-volume call environment, with the ability to stay organised and professional.
Strong administration skills and confidence using Microsoft Office and multiple systems.
Fluency and excellent command of the English language, both written and spoken.
Ability to multitask, prioritise, and thrive under pressure.
A degree in a Science subject (Biological Sciences particularly welcome) to communicate effectively with both clients and scientific professionals.
A proactive mindset and genuine passion for delivering top-tier customer service.
Shift details:

Full-time hybrid role (40 hours per week) on a rotating shift pattern.
Shifts vary between 07:00 – 23:00 (Monday to Friday).
Flexibility to work Saturdays (07:00 – 23:00), Sundays (09:00 – 18:00), and Bank Holidays (09:00 – 17:30).
Weekend and Bank Holiday shifts are remote and paid as overtime.
Your day-to-day will include:

Delivering a seamless, positive customer journey from first contact to resolution.
Handling a mix of simple and complex queries via phone, email, and internal systems.
Acting as a bridge between scientists and the public, using your science knowledge to add real value.
Leaving every customer feeling supported, understood and appreciated