POSITION SUMMARY
We are looking for an experienced Supply Chain Operations Manager, to lead, manage and ensure our operations and supply chain run smoothly. HGI handles shipments all around the world and requires a skilled manager with an eye for detail, a keen analytical mind, and the ability to handle systems with numerous moving parts.
This role will be responsible for operations team management, flow of products and stock through our warehouse, grey market management, support existing and future IT infrastructure, and ultimately supporting the successful growth in fulfilment of our luxury aesthetic brand portfolio.
Our goals are to make our process as efficient as possible, maintain good relationships with suppliers, distributors, and keep our customers happy. This role will also be key in supporting other departments including manufacturing, customer services, finance and IT. The role will be pivotal in assuring the company’s continued stable and profitable performance.
The successful candidate will be working across the entire company, on multiple projects, manifesting a vision for our infrastructure and organisational processes to ensure we are equipped to deliver long term sustainable growth, whilst mitigating risk.
MAIN ROLES & RESPONSIBILITIES
- Management of operations support team
- Maintaining Health & Safety
- Oversee facilities and warehouse operations planning
- Supplier, purchase order and inventory management
- Ownership for leading the SnOP forecasting process
- Management of product delivery schedules
- Managing and progressing product regulatory requirements in line with company plans
- Maintain accurate and consistent records
- SKU management and product lifecycle
- Ensure accuracy of orders and shipping documents
- Effective management and shipment of dangerous goods
- Maintaining company commercial and cargo insurance policies
- Support development of global supply chain infrastructure
- Ensuring compliance within export/import regs to ensure smooth movement of goods
- Maintain key departmental KPI’s
- Cost control and contract management
- Successful identification, justification and delivery of cost improvement programs
- Negotiation of contracts, prices, terms with service providers
- Definition and implementation of SOP’s throughout the business
- Ensuring we meet our customer SLA’s
- Ensuring data integrity within our systems
- GDPR compliance
- Managing the department budget
- RMA and incoming goods quality management
WHAT WILL MAKE YOU RIGHT FOR THIS ROLE?
We are looking for the right candidate to grow with us. Exceptional organization skills and initiative are a must along with an inherent passion in working independently and as part of a team to exceed expectations.
- Passionate about beauty, spa & advanced skincare
- Energetic, self-motivated, creative thinker who flourishes at working independently
- Responsive & adaptive to changing workloads, timelines and outputs required due to the fast moving pace of the industry and brand portfolio
- Desire to be challenged and grow within the role
- Desire to work within a small but dynamic entrepreneurial company and be a KEY player in overall company success.
EXPERIENCE & KEY SUCCESS CRITERIA
- At least 3 years solid experience within a supply chain or operations management role.
- Experience within the cosmeceutical, pharmaceuticals, aesthetics, healthcare or beauty industry.
- Qualified to A Level standard or equivalent.
- Advanced skills in Microsoft office in particular Excel.
- Strong IT Skills and experience in particular with ERP / Inventory management systems.
- Proven history of successfully meeting and exceeding challenging goals.
- Experienced in supply chain / operations systems and procedures to fulfil the role successfully.
- Experience delivering excellent customer experiences & services.
- Strong professional & presentation standards.
ABOUT THE COMPANY & BRAND
Harpar Grace International is a privately owned, entrepreneurial, dynamic and passionate company founded in 2013, specialising in the development, distribution and management of luxury, cosmeceutical, spa and retail brands.
Harpar Grace are the exclusive distributors for iS Clinical Cosmeceuticals, RevitaLash, Totally Derma Nutraceutical drink supplement throughout UK & Ireland and Caribbean and global brand owners for Déesse PRO LED Light therapy brand. The company continues to achieve exceptional year-on-year performance and the team is rapidly expanding to support the ambitious growth of the company and brand portfolio.
BENEFITS
- Company pension
- Employee discount
- On-site parking
- Private medical insurance
- Discretionary bonus
