Supply Chain & Business Operations Manager | Luxury Skincare & Beauty Tech

POSITION SUMMARY

We are looking for a Supply Chain & Business Business Operations Manager to ensure our operations run smoothly. The ideal candidate will have an eye for detail, a keen analytical mind, and the ability to handle systems with numerous moving parts.

This role will be responsible for overseeing operations and commercial teams, ensure cross departmental process deployment, contract control and support with continuous improvement, existing and future IT infrastructure, and ultimately champion the successful growth in fulfilment of our luxury aesthetic brand portfolio.

Our goal is to make our processes as efficient as possible, maintain good relationships with suppliers, distributors, and keep our customers happy. This role will also be key in supporting other departments including manufacturing, customer services, finance and IT. The role will be pivotal in assuring the company’s continued stable and profitable performance.

The successful candidate will be working across the entire company, on multiple projects, manifesting a vision for our infrastructure and organisational processes to ensure we are equipped to deliver long term sustainable growth, whilst mitigating risk.

MAIN ROLES & RESPONSIBILITIES

• Management of operations support team
• Maintaining Health & Safety
• Oversee facilities and warehouse operations planning
• Ownership for leading the S&OP forecasting process
• Definition and implementation of SOP’s throughout the business
• Maintain accurate and consistent records
• Ensuring data integrity within our systems
• Oversee Prospect Database & sales integrity of our CRM system
• Maintain ERP master data and pricing
• Oversee reporting definition and deployment in business with key stakeholders
• Coordinate and shape the KPI’s & reporting in each department with all stakeholders
• Ensure there is one source of targets, priorities & reporting on those by department & employee
• Bonus & commission reporting
• Successful identification, justification and delivery of cost improvement programs
• Oversee head office and seek for continuous improvements
• Support with transition and introduction of new company systems as required
• Coordinating cross departmental process deployment
• Drive for simplification within the business to increase success of our efforts
• Define and implement SOP’s to optimize output of business
• Be the champion of once done well throughout planning, documentation and process
• Contract and inventory control
• Oversee introduction of all new products from sales and operations perspective, seamless & efficient process driven success for sales activation and multi site launches

WHAT WILL MAKE YOU RIGHT FOR THIS ROLE?

We are looking for the right candidate to grow with us. Exceptional organization skills and initiative are a must along with an inherent passion in working independently and as part of a team to exceed expectations.

• Passionate about beauty, spa & advanced skincare
• Energetic, self-motivated, creative thinker who flourishes at working independently
• Responsive & adaptive to changing workloads, timelines and outputs required due to the fast moving pace of the industry and brand portfolio
• Desire to be challenged and grow within the role
• Desire to work within a small but dynamic entrepreneurial company and be a KEY player in overall company success
• Excellent excel & data management
• Systems & Tech Savy
• Organised, multi-tasking and committed to making things happen
• Drive to go that extra mile & identifying opportunities to meet and exceed objectives

EXPERIENCE & KEY SUCCESS CRITERIA

• At least 3 years solid experience within a business operations role.
• Experience within the cosmeceutical, pharmaceuticals, aesthetics, healthcare or beauty industry
• Qualified to A Level standard or equivalent
• Advanced skills in Microsoft office in particular Excel
• Strong IT Skills and experience in particular with ERP / Inventory management systems
• Proven history of successfully meeting and exceeding challenging goals
• Experienced with business systems, reporting and procedures to fulfil the role successfully
• Strong professional & presentation standards

ABOUT THE COMPANY & BRAND

Harpar Grace International is a privately owned, entrepreneurial, dynamic and passionate company founded in 2013, specialising in the development, distribution and management of luxury, cosmeceutical, spa and retail brands.

Harpar Grace are the exclusive distributors for iS Clinical Cosmeceuticals, RevitaLash, Totally Derma Nutraceutical drink supplement throughout UK & Ireland and Caribbean and global brand owners for Déesse PRO LED Light therapy brand. The company continues to achieve exceptional year-on-year performance and the team is rapidly expanding to support the ambitious growth of the company and brand portfolio.