Supply Chain Customer Service Administrator

Elis is an international multi-service provider offering textile hygiene and facility services solutions. Present in Europe and Latin America we are an authority in most of the 29 countries in which we operate employing 52000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

Are you a people person with a passion for helping others Do you thrive in a fast-paced environment where no two days are the same If so we want to hear from you!

Were looking for a dedicated and enthusiasticCustomer Service Administratorto be the friendly voice and helpful hand to our UK sites. This is a fantastic opportunity to work with a friendly and supportive team and make a real impact in Elis.

• Managing and follow up on customer queries and questions.
• Supporting on an internal service inbox
• Dealing with customer complaints and complaint resolution.
• Uploading Information into Customer Portals.
• Co-ordination and support Account Managers.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Reactive renegotiation of accounts.

• Previous experience in a customer service role
• Excellent communication and problem-solving skills
• Empathy patience and a passion for customer satisfaction
• Ability to multitask prioritize and manage time effectively
• Proficiency with computers (MS Office)

• 29 Days Holiday
• Employee Assistance Programme

• Salary of Circa 25000.00
• Supportive work environment with plenty of development opportunities
• Holidays of 29 days including bank holidays