Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve. If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. The QRC in Newark specializes in the supply and overhaul of valves and controls for the oil, gas, Power, Water and chemical industries, amongst others. Our products have a high-quality standard. While working with the QRC Operations Team, the Planner is to execute the commercial functions to communicate with customers and meet the customer’s needs. Answer technical and commercial questions and provide technically sound and competitive quotation solutions for repair / service and Turn around jobs. Travel requirements are around 30%. This job occasionally requires work near moving mechanical machines and parts. Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame Coordinate with the Commercial Operations Team on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines Communicate with customers on a daily basis in regard to the repair and field services that are in-house. Comply with Flowserve goals, objectives and policies In QRC locations where a Turnaround Support Project Manager does not exist, the Planner will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc. Travel to customer sites for any site inspection or survey. Coordination with Field service team and QRC Operations team is required Training customers in maintenance and servicing as necessary with close coordination with Training division Clarification of warranty claims and support factories to create better Customer experience or 3-4 years with related customer service experience and/or training for a service position; Good English language skills, both written and spoken, Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role Oracle experience is not required but preferred EOE including Disability/Protected Veterans. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.
