Field Service Engineer
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Service Execution Manager
Your role and responsibilities
This role will involve undertaking visits to customers' sites to provide breakdown repair, servicing, planned preventative maintenance, calibration contracts and installation/commissioning etc, on a wide variety ABB (Measurement & Analytics) products. You may be required to provide 24x7 service cover on a rota basis and also factory-based workshop repairs. The successful candidate will be required to travel throughout the UK and occasionally overseas. Overnight stays away from home will be required. We are looking for the successful candidate to be based in the East of England. The work model for the role is: Onsite (various) This role is contributing to the Measurement and Analytics Division. Main stakeholders are Measurement Care Agreement holders and a large customer service base. You will be mainly accountable for: • Working with the customer (while on-site) to identify opportunities to improve the customer's operations and eliminate pain points. • Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products. • Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities. • Troubleshooting equipment/process failures, requesting proactive corrective actions, and making recommendations to avoid such issues in the future. • Develop and maintain customer relationships and satisfaction with field- based service solutions. • Support the development and delivery of ABB Ability™ Digital Service Solutions, working with product managers and service product managers as required. Assist with taking these innovative solutions to market • Work with aftersales support team to develop service solutions and training material for delivery to partners and customers alike. • Responsible for maintaining and delivering high standards of Health & Safety and exceeding customers' safe-working expectations.
Qualifications for the role
- Preferably qualified to ONC/HNC level in instrumentation, measurement control / equivalent, or have served a recognised apprenticeship in a relevant discipline.
- Good PC skills, and familiar with MS Office suite of software.
- Excellent written and oral communication and Interpersonal skills.
- A flexible approach to working and good problem solving skills are essential.
- Instrumentation experience having worked in one of the following industries - Water/Power Utilities, Food & Beverage, Chemical & Pharmaceutical, Oil & Gas is preferred.
- Experience of Water Analysers advantageous, but not essential.
- Full valid UK driving licence and passport are essential.
What's in it for you?
- Feel empowered: take ownership and drive exciting results in your scope of action
- Help customers in driving efficiency and sustainability, making a strong impact
- Get exposed to cutting-edge technology in Process Automation and have a visible impact on the future
More about us
As part of our dedication to our employees, ABB UK offers an attractive array of benefits which include: • Competitive salary • Company car • 25 days annual leave plus bank holidays • Competitive contributory pension scheme • Life assurance • Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more) • Open Job Market (internal mobility opportunities, mentorships & access to projects globally) • Employee Assistance Programme • Generous employee referral scheme For the 4th year running ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation's dedication to a better world of work and exhibits this through excellent HR policies and people practices. ABB a provides a comprehensive range of integrated automation, electrical and digital systems and services for customers in the process, hybrid and maritime industries. These offerings, coupled with deep domain knowledge in each end market, help to optimize productivity, energy efficiency, sustainability and safety of industrial processes and operations. The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers, working at the heart of industrial digital transformation. The Measurement & Analytics Division's portfolio consists of analyzers measuring compositions of gases and liquids; instrumentation measuring process variables such as temperature, pressure, flow, and level; force measurement solutions measuring parameters such as flatness, thickness, and tension; and advanced digital solutions for device management, device health check and predictive maintenance. The Measurement & Analytics Division serves key industries such as oil and gas, chemical, water and wastewater, power, hydrogen, batteries, as well as the marine industry. The Division enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. Parameters such as emission levels and production inputs are measured by providing 'before' and 'after' values, enabling efficient operations and environmental sustainability through measurement.
