Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Senior User Experience Researcher, and you’ll do the same.
About the Role
AtConvatec, weareon the journey ofpioneering human-centredinnovation to improve people's lives with deeply personal and challenging medical conditions.Andthis is where you come into the picture;We are currently looking forsomeonewho can help usachieve that goalby bringinga prominent level of empathytoidentifyandcommunicate ourusers' changing needsto the rest of the organisation.Youwill beacrucialaddition to ourGlobalUser Research &Human Factors Engineering team (part ofUser Insights,Design& Engineering)to meet this challenge.
As our newSeniorUser Experience Researcher, you are passionate aboutbringing the user’s perspective intothe development of medicaldevicesandisunafraid to make things happen toensure we can make a differencein someone’s life.Come andjoin our growingteamat Convatec,
You will have the freedom and responsibility to explore, build,and shapehow we do things ina fast-growingUser Research &Human Factors Engineeringteam that delivers. You are passionate about making a difference in people's lives, with a knack for harnessing creativity within a fast-paced, forward-thinking team.The teamis located inBoston (US), Deeside/London (UK), and Søborg (DK) and consists of a group of Human Factors Engineers and User Experience Researchers with various backgrounds, but all with the same purpose incommon:Making apositivedifferenceinour users’ lives.
Asour newSeniorUser ExperienceResearcher,you willfocusoncapturing who our users are andwhat theyneed. With this crucial information, you will guide the project teams towardsdevelopinginnovativesolutions – ensuring the users areatthecentrefrom the get-go. You will be focusingon theearly-stage development of medical device and in collaboration with the rest of the teammove the ideas fromproblem space to solution space.
Main responsibilities in this role include - but are not limited to:
Focusonthe early-stage user research role, process, and deliverables.
Establishthe role of user research as well as education and involvement of the rest of the organization.
Deploy a variety ofprimary and secondaryresearch techniques to collect and process data across multiple areas, including field research, usability testing, ergonomics, expert review, etc.
Act as an internal consultantprovidingfirsthandinsightsto supportdevelopment and product enhancement.
Managing projects / processes, working independently with limited supervision.
Coaching and reviewing the work of colleagues.
About you
We are lookingfor:
An insightful problem solver-You thrive on a start-up mentality that supports creative problem-solving and the agility to pivot and reinvent when necessary. You prefer to get stuck in, probing real problems to build valuable solutions for a broad spectrum of users—from well-trained medical professionals to home-based patients/caregivers—and a myriad of usescenarios. You are sensitive to intricate cultural nuances across global markets to deliver differentiated solutions.
A trusted collaborator-A 'people person' and natural team player – you willleadcollaborations with cross-functional project partnersandinteractions with multidisciplinary leaders across the organization, including design, marketing, medical, and engineering, with the ability to influence their trajectories in a rapidly changing environment when a situation calls for it.
A nurturing mentor-A generous teacher and mentor, ready to share your skills and insights with anyone whocanbenefitfromexpanding their view. You can be considered theUserExperiencelight housewithin the larger organization, building awareness and recognition of research as a core competency of our business.
A meticulous master-A self-motivated, curious, and meticulous person, you are knowledgeable within your field. While leading day-to-day project activities, including research and user testing, you are also able toleverageyourexpertiseand experience to create systematic frameworks for the methodical design and execution of the company's vision.
Minimum Education–bachelor’s degree in social science,Human FactorsEngineering,Anthropology,Biomedical Engineering,Cognitive Engineering, Industrial Design, Psychology, orotherrelevantmajors.
Minimum5yearsofexperiencefrom a regulated industry (Pharma or MedTech)and/or withinUser Research & Human Factors from consumer products.
Travel and Work Expectations
Additional Job Description
Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.
This is stepping outside of your comfort zone.
This is work that’llmoveyou.
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Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
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