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Description
Summary
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit
Our search for better is changing the lives of our customers. It’s changing the careers of our people too – creating new challenges and opportunities all the time. We’re a business that never stands still.
Join us on our journey to #ForeverCarin as a Principal Human Factors Engineer/User Experience Researcher, and you won’t either. About the Role:
At Convatec, we are on the journey of pioneering human-centred innovation to improve people's lives with deeply personal and challenging medical conditions. And this is where you come into the picture; We are currently looking for someone who can help us achieve that goal by bringing a prominent level of empathy to find the right and timely solutions for our users' changing needs. You will be a crucial addition to our Human Factors Engineering team (part of User Insights & Design) to meet this challenge.
As our new Principal Human Factors Engineer/User Experience Researcher, you are passionate about bringing the user’s perspective into the development of medical devices and is unafraid to make things happen to ensure we can make a difference in someone’s life.
Come and join our growing User Insights & Design team at Convatec
You will have the freedom and responsibility to explore, build, and shape how we do things in a fast-growing Human Factors Engineering and User Research team that delivers. You are passionate about making a difference in people's lives, with a knack for harnessing creativity within a fast-paced, forward-thinking team.
About you:
An insightful problem solver - You thrive on a start-up mentality that supports creative problem-solving and the agility to pivot and reinvent when necessary. You prefer to get stuck in, probing real problems to build valuable solutions for a broad spectrum of users—from well-trained medical professionals to home-based patients/caregivers—and a myriad of use scenarios. You are sensitive to intricate cultural nuances across global markets to deliver differentiated solutions.
A trusted collaborator - A 'people person' and natural team player – you will spearhead collaborations with cross-functional project partners. You will lead interactions with multidisciplinary leaders across the organization, including design, marketing, medical, and engineering, with the ability to influence their trajectories in a rapidly changing environment when a situation calls for it.
A nurturing mentor - A generous teacher and mentor, always ready to share your skills and insights with anyone who can benefit from expanding their view. You can be considered the User Research light house within the larger organization, building awareness and recognition of research as a core competency of our business.
A meticulous master - A self-motivated, curious, and meticulous person, you are knowledgeable within your field. While leading day-to-day project activities, including research and usability testing, you are also able to leverage your expertise and experience to create systematic frameworks for the methodical design and execution of the company's vision.
Your key responsibilities:
As our new Principal Human Factors Engineer/User Experience Researcher you will focus on capturing who our users are and what they need. With this crucial information, you will guide the project teams towards developing innovative solutions – ensuring the users are at the centre from the get-go. You will be focusing on the early-stage development of medical device and in collaboration with the rest of the team move the ideas from problem space to solution space.
Main responsibilities in this role include - but are not limited to:
Ownership of the early-stage user research role, process, and deliverables.
Establishing the role of user research as well as education and involvement of the rest of the organization.
Deploy a variety of primary and secondary research techniques to collect and process data across multiple areas, including field research, usability testing, ergonomics, expert review, etc.
Conducting human factors applied research in the development of new solutions.
Act as an internal consultant providing firsthand insights to support development and product enhancement.
Managing projects / processes, working independently with limited supervision.
Coaching and reviewing the work of colleagues.
Qualifications
Minimum Education – Master’s degree in Human Factors Engineering, Anthropology, Biomedical Engineering, Cognitive Engineering, Industrial Design, Psychology, or relevant majors
Experience working with Human Factors Engineering and User Research
Minimum 5 years of experience from a regulated industry (Pharma or MedTech) or 8 years of experience with User Research & Human Factors from consumer products.
Working Conditions- Hybrid
Between office and home (up to 3 days at home/per week) and 30-40 % travel days are expected for team meetings and user studies.
Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that’ll move you.
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Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
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