Senior Director, Head of Global Case Management

You will be a strategic leader that ensures a lean, agile, and cost-efficient organization that delivers the highest standards of patient safety, while maintaining strict compliance with global regulations. The Head of Global Case Management will develop and implement innovative case management strategies across the Enterprise ensuring compliance with regulatory obligations and scientific excellence. The incumbent will spearhead and oversee strategic outsourcing initiatives, organizational redesign, and implement automation to enhance operational efficiency, data quality, and cost savings.

Main responsibilities and accountabilities:

Case Management Responsibilities:

• Oversee end-to-end case processing operations, ensuring high-quality, scientifically accurate, timely, and compliant case management across global PV activities.

• Monitor regulatory compliance within case processing workflows, ensuring alignment with local and international requirements, including data privacy and governance standards.

Drive continuous improvements in case quality and efficiency through operational benchmarking and implementation of best practices.

Business Transformation:

• Lead case processing transformation efforts through strategic outsourcing, automation, and workforce optimization to achieve operational excellence.

• Partner with HR to implement workforce change initiatives, including role repurposing, employee retraining, and organizational redesign.

• Develop and execute cost-saving strategies, transitioning PV operations from human-led to technology-driven processes

  Foster a culture of innovation and continuous improvement to drive long-term organizational agility and adaptability.

Intake & Triage:

• Oversee intake and triage processes, including the adoption of automation solutions for initial case processing stages.

• Ensure seamless integration of new intake and triage technologies into existing workflows, improving data capture and efficiency.

• Establish performance metrics and monitoring systems to evaluate the effectiveness of intake and triage operations.

Vendor Oversight and Management:

• Build and maintain strong vendor relationships to ensure high performance, quality, and compliance in outsourced PV operations.

• Develop and establish an innovative vendor oversight and management model to drive ICSR excellence

• Define and monitor key performance indicators (KPIs) and service-level agreements (SLAs) for vendor performance.

• Collaborate with vendors to implement quality improvement initiatives and address compliance challenges.

• Oversee vendor audits and risk assessments to ensure alignment with organizational and regulatory standards.

Cross-Functional Collaboration:

• Collaborate with internal stakeholders, including quality, and clinical teams, to align the case management function with broader organizational goals.

• Manage and oversee budgets for Case Management, ensuring financial targets and project milestones are achieved.

• Communicate transformation goals and progress to senior leadership, ensuring alignment with the organization’s strategic vision.

Medical Evaluation:

• Establishment and maintenance of a high performing outsourced medical evaluation function

• Directing the medical evaluation strategy ensuring a consistent, scientifically robust approach embedded in CSL’s signal detection framework

Job Qualifications and Experience Requirements

• Bachelor's Degree in a relevant scientific or technical field (e.g., MS, PhD, PharmD) preferred.

• 15+ years in leading multi-year transformation projects, including outsourcing and organizational redesign within PV operations.

• Profound experience in vendor oversight and management applying innovative approaches to achieve case management excellence

• Demonstrated expertise in implementing PV technology solutions, such as intake automation, safety databases, signal detection, literature screening, and risk management.

• Extensive experience in managing global teams and partners

• Hands-on experience in vendor management, including negotiating contracts and building large offshore vendor models.

Our Benefits

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Behring!