Senior Collections Specialist

Overview

About the Role

Aptean's solutions, including the product lines of Mistral (DLRIX, MAGRIX, S@PHIR, and a complete range of mobile applications), are designed for businesses serving specific markets such as finance, healthcare, biotechnology and pharmaceuticals, and distribution, as well as specialized segments like agricultural equipment, public works, construction, handling and lifting, parks and gardens, and industrial machinery dealers, distributors, renters, and repairers.

The Senior Collections Specialist will be a vital part of the Finance Team based in Clermont-Ferrand, reporting directly to the Team Manager, Finance. As our Senior Collections Specialist, you will work as part of a dedicated team responsible for cash collections and the assessment of customer creditworthiness. You will also proactively manage our Accounts Receivable portfolio to ensure timely collection on these accounts, including the diligent pursuit of past due accounts.

Key Responsibilities:

• Generate aging reports weekly to initiate collections calls on all past due accounts.

• Drive a targeted decrease in Days Sales Outstanding (DSO) through structured, active pursuit of customers to collect outstanding debt, primarily by telephone and email.

• Develop and maintain strong working relationships with customers via regular contact, either by telephone or email.

• Manage customer queries and investigate as required to resolve any invoice discrepancies.

• Follow up with customers if allocation queries arise.

• Collaborate with the Team Manager, Finance to compile weekly reviews for all accounts receivable ledgers.

• Escalate customer billing disputes or complex customer issues to the Team Manager, Finance or Finance Director when necessary.

• Prepare credit requests as necessary.

• Research short-paid invoices and overpaid items.

Knowledge, Skills & Abilities

• Fluency in French and English is required.

• Strong communication skills are essential for effective internal and external interactions.

• Ability to operate on own initiative and manage a diverse portfolio.

• Proficiency in Excel and Word Processing is required.

• The candidate will need to be self-motivated and have the ability to work autonomously towards agreed targets, as well as collaboratively as part of a team.

• Attention to detail is highly important, and a structured, methodical approach is necessary for managing accounts and resolving issues.

What’s in it for you?

We are a fast-growing, yet established, global software company. As an employer, we can offer you significant growth and development opportunities to cement and advance your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!

About Aptean

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 4000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

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