We're proud of our team and recognise the significant contributions they make to patients here in the UK and globally. When you join Moorfields Eye Hospital you can help us continue to deliver excellence and equity in patient care through kindness and compassion for all.
Site City Road Town London Salary £44,806 - £53,134 per annum pro rata including HCAS, plus on-call allowance Salary period Yearly Closing 26/06/2025 23:59 Interview date 10/07/2025
YOU MAKE US MORE
Join Moorfields Eye Hospital NHS Foundation Trust
At Moorfields, people’s sight matters—and so do the people who make it possible.
For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.
We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it’s pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we’re united by one mission—delivering world-class eye health, sustainably and at scale.
Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.
Could you be part of this future? Make us more.
Job overview
We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around – empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.
Main duties of the job
This role is part of our configuration team, who are responsible for the configuration of our core clinical applications.
• Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end users
• As application subject matter experts, contributing to the design and development of new products and services
• Improving user experience in our systems and processes
• Proactively maintaining our application portfolio and reducing technical debt
There are a number of different teams within Application Operations, aligned to specific user needs / functions. As an analyst within the Configuration team, you will be responsible for:
• Liaising with clinical and operational staff to gather requirements for configuration requests following through to action
• Performing user and security administration for a portfolio of applications – covering Joiners, Leavers, Movers (JLM), role-based access control (RBAC) based on least privilege, and other build / configuration activities
• Identify, troubleshoot and resolve incidents and problems affecting our applications and end users
• Contributing to, and supporting the delivery of continuous improvement initiative
Working for our organisation
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Detailed job description and main responsibilities
Skills needed for this role
• Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Problem management: You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures.
• Change management: You can implement simple changes based on requests for change. You know how to apply change control procedures.
• Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
• Availability and capacity management: You know how to manage service components to ensure they meet business needs and performance targets.
• Continual service improvement: You can implement policies and propose process efficiency and common ways in which processes are optimised. You can support specific activities to improve processes. You can spot or identify obvious deficiencies.
• Financial Management: personal duty of care in relation to IT equipment, resources and authoriser for small payments.
• Ownership and initiative: You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus: You can take inputs and establish coherent frameworks that work.
• Technical specialism: You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks.
• Technical understanding: You know about the subject matter and have an understanding of what it involves. You will have an understanding of Application Lifecycle Management (ALM) and experience in supporting one, or more applications.
• Testing: You can execute test scripts under supervision. You understand the role of testing and how it works.
• Service Reporting: You ensure the service management platform is up-to-date at all times with Customer Service activities. You can collect data from repositories and provide basic reporting.
• User focus: You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
Other Duties:
• Potentially participating in the on-call service
• Occasional work may be required outside of core business hours to support major projects / programmes
• All other reasonable requests
Person specificationEducation / Qualifications
- Degree, or equivalent level of experience
- Management / leadership qualification or equivalent experience
Experience
- Experience of being part of user/customer-centric teams and delivering on continuous service improvement initiatives
- Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
- Experience of managing IT systems / applications, and Application Lifecycle Management (ALM)
- Experience of solving complex problems for users through the use of technology
- Experience of supporting the transition of products from Delivery into Live Service
- Demonstrates own activities to new, or less experienced employees, day-to-day supervision, coaching and mentoring of other team members
- Understanding of managing financial budgets for your team (pay, on-call, consumables)
- Experience of management products / services in healthcare (NHS)
Skills and knowledge
- Be part of the day-to-day service provision – covering Service Management practices (incident, problem, change, service request, etc)
- Contribute and support the delivery of service improvement and re-design initiatives
- Contribute to the training needs analysis and professional development of the team
- Implement policies and propose changes to practices for your own area
- Able to prioritise work
- Meet set targets or metrics
- Autonomous working and can delegate appropriately
- Good communication skills – tailoring your message for your audience, able to communicate complex technical information in a simple way to stakeholders
- Good technical knowledge
- Use Service Management, Quality Assurance Testing, and Delivery Management tooling
- Systematic and methodical approach to problem solving
- Relentless focus on user needs and experience
- Problem-solving mindset – focusing on improving outcomes
- Seeing the bigger picture - understand how your work and the work of your team supports wider objectives and meets the diverse needs of stakeholders
- Able to work well within a busy environment
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at.
https://www.moorfields.nhs.uk/work-for-us
Employer certification / accreditation badges
Name Corienna Job title Lead Analyst - Config, Application Operations Email address Telephone number
#J-18808-Ljbffr
