Job Title: Senior Account Executive, Medical Communications/Medical Education
Location: Chester, Mancheste or London (Hybrid)
Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.
About Springer Health+ (SH) (part of the Springer Nature Group)
Springer Health+ is a leading global medical communications and education provider. Working in partnership with pharmaceutical companies and key opinion leaders. At Springer Health+, we see beyond the data – we see the people behind every breakthrough. We do more than help experts across the medical community keep up with science; we help them move it forward, making healthcare smarter and more human.
Springer Health+ are looking for an enthusiastic Senior Account Executive, with sound experience in Medical Communications/Medical Education to join our busy and expanding team. If you have great attention to detail, love multitasking and are looking for a new challenge then we would like to hear from you.
We offer excellent opportunities for career progression with a focus on employee satisfaction and retention.
Job Role
Project Manage Designated Accounts and Projects
Liaise with clients to obtain detailed briefs for projects with support from more senior team members where necessary
Write up the brief for any assigned projects, verify details with lead account personnel and client (s)
For complex projects, take part in brainstorming and project costing meetings under the direction of lead account personnel
Develop project timelines for approval by lead account personnel
For assigned projects, communicate the brief and timelines to the rest of the internal team (including team members from other departments) at a kick-off meeting, together with all other relevant information
Liaise appropriately with all relevant departments, providing information that may assist them in their day-to-day work
Drive the day-to-day project management of all assigned projects within an account and be the primary point of contact for the client
Be the principal point of contact with specified external suppliers and define their roles. Inform them of, and enforce adherence to, the administration processes involved in working with SH (e.g. additional costs outside budget to be advised in writing prior to them being incurred, completion of timesheets, etc.)
Comply with agreed standard operating procedures (SOPs) so that the team works in an effective manner
Maintain status sheets in the preferred format and frequency for the client and lead internal and client status updates, where appropriate
Keep complete project files that are easy for all parties to navigate
Work closely with the rest of the team to set up new systems/processes, as required, to optimally manage the account(s)
Under the direction of lead account personnel manage project risks and take corrective action e.g. arrange and/or attend commencement and closure meetings
Participate in closure meetings so that lessons learnt during the implementation of the project are understood by the account team and corrective action by individuals is carried through
Ensure, in conjunction with other account personnel, that information about team successes and advice on best practice is shared with other SH teams
Follow up on any assigned actions from client meetings
Financial Management
Work with lead account personnel to meet or exceed sales, revenue and profitability expectations within the assigned account(s)
Project manage all assigned projects to agreed financial ratios and in line with project specifications
Confirm/amend all sales on internal systems by the deadline dates
Develop accurate budget proposals for assigned projects and be accountable for monitoring time and costs throughout project delivery and the reconciliation process, including milestone updates on a regular basis
Accurately code supplier invoices for authorisation by lead account personnel
Professionally manage any client concerns regarding costs for assigned projects with the support of lead account personnel
Take corrective action if invoices are not paid with guidance from lead account personnel
With direction from lead account personnel, accurately complete sales, project staging, revenue forecasts, financial spread sheets (confirmed and unconfirmed) and invoicing by the agreed monthly deadlines for assigned projects
Ensure timely and accurate completion of timesheets
Organic Growth and Client Relationships
Skills, Experience, Qualifications:
Essential
Account/project management experience within Medical Communications and/or Medical Education
Meetings management experience, supporting the team
Excellent spoken and written communication skills
Fluent English (written and verbal)
Good communicator including experience of direct Client contact, organised and proactive – a ‘client service provider’
Efficient time keeping and project management skills and goo with people/internal and external clients
Willing to work hard and learn new skills in this exciting industry
Domestic and international travel as required
Desired
Meetings management experience with on-site attendance
Knowledge of the pharmaceutical industry
Understanding of the drug development and communication process
Understanding of sales, revenue and EBITDA
A commercial qualification
Educated to degree level (life sciences, business or marketing preferred)
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Springer Nature is a Disability Confident Committed Employer and we encourage applications from candidates with disabilities. If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on +44 (0)207 014 4020 or by email so we can make any necessary arrangements.
At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.https://group.springernature.com/jp/group/taking-responsibility/diversity-equity-inclusion
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