QA Complaints Coordinator

Bespak is looking for a permanent QA Complaints Coordinator on the Holmes Chapel site, CW4 8BE. The salary range for this permanent onsite role is between £35k and £40k this includes the shift allowances plus a discretionary annual bonus. Other benefits you will receive are 25 days leave plus bank holidays, a generous 10% pension contribution, onsite free parking, and medical / dental / health / life assurance.

Days, working pattern - Mon-Fri 9am- 5pm with flexibility on the start and finish times 7.45 Hours a day with 30 min unpaid break and 15:45pm finish on a Friday (37.5 hour week).

Once you click apply, you will be redirected to our company website to make your application.

As a QA Complaints Coordinator, you'll be responsible for managing the product technical complaints system, ensuring timely investigation and reporting. You will review complaints to ensure thorough investigations and GMP adherence, generating summary reports and liaising with customers and suppliers. You'll also monitor trends to identify recurring issues and ensure corrective actions are effective, reporting major issues to senior management. Ultimately, you will maintain a database and reporting system for efficient complaint data retrieval.

Bespak in Holmes Chapel is an Investors in People Silver Award-winning pharmaceutical CDMO with over 350 employees, currently going through a period of significant site expansion. We are investing heavily to increase our capacity for developing and manufacturing sustainable pMDIs (asthma inhalers) with greener propellants, meeting the evolving standards of the industry, while providing comprehensive development, manufacturing, filling, and finishing solutions for a range of medical devices, including SMIs, DPIs, nasal sprays, and medical check valves.

As a QA Complaints Coordinator, your duties will include:

• Manage product complaints, ensuring timely investigation and reporting.
  
  
• Register complaints, conduct assessments, and monitor investigation timelines.
  
  
• Review completed complaints, ensuring GMP adherence and generating reports.
  
  
• Participate directly in the investigation of product technical complaints.
  
  
• Liaise with departments to progress investigations and corrective actions.
  
  
• Maintain a database, analyse trends, and report recurring issues.
  
  QA Complaints Coordinator beneficial key skills and experience:
  
  
• Extensive experience in pharmaceutical product support or development.
  
  
• Proficiency in root cause analysis and leading investigations.
  
  
• Demonstrated QA experience, particularly in customer complaints.
  
  
• Proven ability in customer-facing roles and effective communication.
  
  
• Competence in data analysis and trend monitoring practices.
  
  
• Relevant qualifications and /or experience in a matching role.
  
  QA Complaints Coordinator, Benefits:
  
  25 days holiday + bank holidays + Buy/Sell Scheme | A generous employer pension contribution | Private medical insurance | Private dental Insurance | Permanent Health Insurance | Group life assurance | Free will writing service | Active well-being programme | Recognition awards | Free Parking | access to all internal job opportunities.
  
  Holmes Chapel is a beautiful village in Cheshire with excellent transport links via its railway station on the Crewe-Manchester Line, proximity to the motorway network and Manchester Airport. The National Parks of the Peak District, Lake District and Eryri (Snowdonia) are within easy reach. The village has a population of nearly 7,000 and offers various amenities, including supermarkets, shops, restaurants, schools, and a GP practice.
  
  This role could suit someone with experience as a Quality Assurance Complaints Specialist, Product Complaints Manager, Customer Complaints Investigator, Quality Assurance Complaints Analyst or a Technical Complaints Specialist.
  
  As an ethical employer we align our BZero sustainability initiative to the SBTI certification which means we are on a road to carbon reduction targeting net zero and are proud to be ISO certified in 14001, 45001 and 13485.
  
  A full job description can be downloaded on the application Screen.
  
  Our core values are, Customer Focussed, Respectful, Collaborative, and Agile, these are woven into the fabric of our business and the values we measure ourselves by.
  
  We are flexible. We understand that there is a life outside of work, so we aim to support you in attaining a happy work/life balance. To cater for employees’ individual circumstances, and where possible, we agree flexible working arrangements.
  
  We value our inclusivity as we believe diversity should be embraced and celebrated. We live and work by these values and that’s what makes our company a great place to work.
  
  We are proud to be a Disability Confident employer. We will support you throughout the recruitment process with any adjustments you require therefore please contact the Recruitment Team if you require support.
  
  By applying to this role, you are giving consent to Bespak Limited to process your personal data for employment/recruitment purposes only. All personal and sensitive data processed to Bespak is protected under GDPR regulations. To find out more about our privacy policy please visit our website or contact the local HR team.
  
  Strictly No Agencies - Our in-house recruitment team manage all our vacancies