Production Planner & Customer Service (Nottingham)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Siemens Healthineers are recruiting for a Customer Services and Production Planner to manage the logistics planning for the delivery of isotopes from our radiopharmaceutical production facilities in London and Nottingham.  The role will help optimise the production capabilities of the manufacturing sites and ensure the timely delivery of vital radiopharmaceuticals to our customers. The role is also responsible for managing incoming and outgoing communications with customers.

Your role:
Production Planning

Receive, acknowledge, and process customer orders.
Utilise production planning software to optimise batch production across 2 sites for multiple products, based on customer requirements.
Logistics planning. Identify and order courier numbers for delivery of all radiopharmaceuticals.
Liaising with customers regarding any potential production issues and delays.
Ensure up to date customer licensing details are maintained within the planning software

Customer services

Address customer queries via phone, email, providing accurate and timely information
Communicating with customers regarding any issues with supply (delays, ETAs, production issues etc.)
Maintenance of customer contact lists in outlook.
Work closely with other departments, such as Quality Assurance and Sales, to address complex customer issues and improve overall service quality.

Your expertise:

Have customer service and/or scheduling experience
Able to work independently
Communication Skills: Strong verbal and written communication abilities to interact effectively with customers and team members
A customer-focused mindset with the ability to understand and address customer needs and concerns
Time Management: Flexibility and prioritizing responsibilities in a fast-paced environment.​
Technical Proficiency: Familiarity with Microsoft Office Suite

Additional Information:

Working pattern:

·       2 week shift rota, with shift pattern as below, covering either production planning or customer service: 7 am – 3pm – Customer service; 12 pm – 8 pm – Production Planning

Benefits

26 days of holidays
Flexible benefits, including medical cover
Pension contribution (match up to 10%)
Company shares
Volunteering days

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at (url removed) style="line-height:normal;margin-bottom:0cm;">

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated