Operations Manager

Role - OPERATIONS MANAGER (Head Of) £55.000 per annum start + Bonus + Benefits

• PERMANENT ROLE
  
• REPORTS TO CEO
  
• SMALL GROWING AND ESTABLISHED BUSINESS (150 yrs)
  
• MUST HAVE EXPERIENCE OF MANAGING LOGISTICS & CUSTOMER SERVICE
  
• EXCELLENT OPPORTUNITIES FOR PERSONAL DEVELOPMENT & REWARD
  Our client is a leader in their field and have a new exciting opportunity for an Operations Manager / Head of Operations who will be responsible for overseeing the end-to-end facility operation and Customer Service, ensuring the efficient, timely, and cost-effective distribution of products along with the management of customer service ensuring any and all customer contact is measured and manged and all contact best reflects the business ethics and carried out in an efficient manner. You will lead strategic logistics planning, manage third-party logistics providers, and drive continuous improvements in supply chain efficiency, compliance, and customer service.
  Duties and Responsibilities
  
• Develop and execute a logistics strategy that supports the growth plan
  
• Motivate and lead initially a small team through a period of high growth
  
• Oversee Health and safety/implement requirements as per our H&S adviser
  
• Oversee daily logistics operations, including warehousing, inventory management, distribution, warehouse/pick face organisation along with PCA50, Ave call length, Avg answer time, Qty and value of refunds etc.
  
• Manage and optimise relationships with third-party logistics (3PL) providers and courier partners.
  
• Implement robust processes to enhance delivery performance and reduce operational costs.
  
• Ensure full compliance with GDP (Good Distribution Practice), GPHC guidelines, and other regulatory requirements.
  
• Monitor and analyse logistics and Customer Service KPIs to drive efficiency and service excellence.
  
• Identify and implement innovative technologies and best practices to enhance logistics operations.
  
• Collaborate with internal teams (procurement, IT, and finance) to improve supply chain efficiency.
  
• Define and then Lead, develop, and mentor a high-performing logistics and CS team.
  
• Manage budgets and forecast future requirements to support business growth
  Skills and Experience
  
• Proven experience in a senior logistics, supply chain, operations role within a fast-paced, regulated environment (preferably pharmaceuticals, healthcare, or e-commerce).
  
• Strong leadership skills with experience in managing customer service and operation teams and third-party providers.
  
• Experience with warehouse management systems (WMS), logistics and Customer Service software.
  
• Strong analytical and problem-solving skills with a data-driven attention to detail approach with the ability to manipulate data within MS XL and the use of AI within Customer Service.
  
• Ability to drive continuous improvement and implement strategic logistics initiatives.
  
• Run disciplinaries, grievance, investigations in conjunction with HR support and train these skills out.
  If you feel you have the skills and experience, please upload your CV and we will be in touch with you