Marketing and Communications Officer

Are you a creative and organised marcomms professional with experience in sales, digital marketing and customer service?

Then come and join our team as a Marketing and Communications Officer!

This role will focus on supporting internal and external communications, as well as assisting with customer and supplier relationship management at the Oxford Pharmacy Store (OPS), a trusted NHS-owned pharmaceutical wholesaler based in Banbury.

As our Marketing & Communications Officer you'll play a key role in driving our sales and marketing strategy, enhancing customer relationships, and elevating the OPS brand. With responsibilities spanning digital content creation, social media management, and event marketing, you'll have the opportunity to showcase your creativity and organisational skills.

We're looking for a motivated professional with experience in sales, marketing, or customer service within a healthcare or pharmaceutical setting, and the ability to manage projects autonomously. Your expertise will help implement impactful campaigns, maintain our website and publications, and promote OPS products and services.

This is your chance to make a meaningful contribution to the NHS while advancing your career within a supportive and dynamic environment; we would love to hear from you!

Main duties of the job

• Support the Sales and Marketing strategy at OPS aimed at increasing revenues and enhancing the OPS brand.
  
  
• Handle day-to-day customer and supplier enquiries via phone, email, website.
  
  
• Prepare marketing publications for customers and oversee the distribution of newsletters, mailings, presentations website and electronic communications.
  
  
• Develop and maintain the OPS website and social media channels.
  
  
• Develop and maintain customer services function
  
  
• Create and implement marketing projects, campaigns, and initiatives.
  
  
• Maintain and produce OPS publications and marketing materials.
  
  
• Actively promote OPS’s products and services and search out new business opportunities.
  
  
• Support relationship management and alliances with customers and suppliers.
  
  
• Prepare data and reports for internal meetings and in response to external tenders for supply of goods and /or services.
  
  Working for our organisation
  
  Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
  
  As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
  
  Our values are: “Caring, safe and excellent”
  
  We offer a wide range of benefits designed to support your career and wellbeing. These include:
  
  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
  
  Detailed job description and main responsibilities
  
  The Oxford Pharmacy Store (OPS) is based in Banbury and is Oxford Health's specialist wholesaler of medicines across the UK, providing specialised products and services to the NHS and other UK healthcare providers. OPS actively supply over 600 healthcare customers in the UK, working in partnership with over 50 pharmaceutical supply partners, both NHS and commercial.
  
  We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
  
  Person specification
  
  Knowledge
  
  Essential criteria
  
  
• Understanding and experience of customer and supplier relationship management.
  
  
• Excellent communication skills and ability to work and negotiate with diverse group of people, including colleagues, suppliers, customers, and other organisations.
  
  
• Customer service training
  
  
• Understanding of importance of accuracy with respect to medicines distribution, stock control and record keeping.
  
  Desirable criteria
  
  
• Understanding of current NHS agenda and Pharmacy services.
  
  
• Understanding of financial systems.
  
  
• Understanding of GDP.
  
  Qualifications
  
  Essential criteria
  
  
• Educated to degree level in relevant subject or equivalent level of working experience.
  
  
• Demonstrable level of IT Knowledge.
  
  
• Literate and numerate.
  
  Desirable criteria
  
  
• Professional Registration with relevant body.
  
  
• Further professional sales or marketing qualification from a recognized body
  
  Experience
  
  Essential criteria
  
  
• Previous sales, marketing, or customer-services experience.
  
  
• Previous customer relationship management experience.
  
  
• Experience of working in the NHS or within a pharmaceutical setting.
  
  Personal Qualities
  
  Essential criteria
  
  
• Ability to embrace and drive change.
  
  
• Ability to manage several projects simultaneously.
  
  
• Excellent communication and interpersonal skills with a demonstrated ability of effectively using clear written and spoken English
  
  We’re advocates of flexible working, offering in many roles a range of employment options to help you balance your work and personal life.
  
  All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
  
  Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
  
  We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
  
  Employees are expected to undertake mandatory and statutory training related to their role.
  
  We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
  
  We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
  
  We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
  
  Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing