Technical Support Specialist

MedChemExpress LLC
2 weeks ago
Create job alert

About MedChemExpress


The headquarter of MedChemExpress is based in the USA, and we have branch offices and warehouses in Europe and China. We have been supplying our products to most of the renowned research institutes, laboratories, Bio-tech companies and pharmaceutical companies cross the world since 2008. MCE works together with our over 500+ partners globally to find novel and vibrant ways of enhancing the lives of human beings.

MedChemExpress offers a wide range of high-quality research chemicals and biochemicals including novel life-science reagents, reference compounds, APIs and natural compounds for laboratory and scientific use. We take pride in offering only the highest-grade products. Product identity, quality, purity and activity are assured by our robust quality control programs and procedures. We provide HNMR, LC-MS, HPLC, stability testing and activity assays of our products to clients.


Inhibitors & Agonists


50,000+ selective Inhibitors and Agonists targeting 1000 key proteins in 20+ signaling pathways. Applications in different disease areas.


Screening Libraries


MCE Compound Libraries consist of 20,000+ small molecules with validated biological and pharmacological activities. 200+ ready-to-use compound libraries. 20,000+ fragment compounds with the diversity of structures. Focus on various research areas and signaling pathways.


What we offer


We are committed to creating a harmonious, inclusive, and efficient workplace, so that every employee at the company has sufficient room to grow and maximize their potential. As a global company, we recruit staff from all over the world to boost workforce localization. With MedChemExpress, there are always opportunities to break new ground. We empower you to fulfill your ambitions, and our diverse businesses offer various career moves to seek new horizons. Welcome to join us and bring your curiosity to life!


Full Job Description


MedChemExpress has an immediate opening for Technical Support Specialist base in the UK. This is a full time position with career advancement opportunities within the company. You must be available to work from Monday to Friday and willing to travel. You must be legally working in the UK.


Job title: Technical Support Specialist at MedChemExpress

Location: United Kingdom (remote)


Key Responsibilities

Sale Support:

  • Provide technical support to EMEA sales teams, helping with sales lead generation, the development of stable customer relationships.
  • Collaborate with product managers to deliver technical training to internal and external sales teams.
  • Represent the company in technical meetings, prepare agendas and minutes, and ensure follow-up on action items.
  • Liaise with sales and technical teams to facilitate communication with key accounts and projects, monitor project progression, and prevent technical communication errors and obstacles. Build and maintain long-lasting relationships with key customers.

Marketing support:

  • Design, polish, and proofread both physical and digital marketing materials such as monthly emails, landing pages, and brochures to maintain accuracy and consistency in technical information and tone of voice.
  • Represent MCE at conferences and exhibitions, presenting relevant product/brand information to the targeted audiences in talks and posters.
  • Partner with sales and marketing teams to broaden business activities and refine promotional strategies, exploring conference events and online advertising platforms.

Required Skills

  • Bachelor's degree or higher in Life Sciences or related fields.(Mandatory).Specializations in Medicinal Chemistry, Pharmacology, or Biochemistry are desirable.
  • Excellent verbal and written communication skills, including the ability to communicate with both technical and non-technical clients and staff, emphasizing a customer service orientation and a business-driven approach.
  • At least 3 years of relevant experience in technical support/customer service/product content operation in the biological, biomedical, biochemical, or pharmaceutical industry.
  • Tech-minded and eager to keep abreast of trending scientific progress.
  • Friendly and engaging personality, open-minded, with a strong sense of responsibility.
  • Excellent problem-solving skills.
  • Strong planning and organizational skills.
  • High level of self-motivation, with excellent time management skills.
  • Proficient in both spoken and writtenEnglish and Chinese.(Must)


What you will get in return

1. A full support from EU based team.

2. A comprehensive training package.


Please submit a cover letter and resume toapply for this position (MS Word or PDF files).

Company’s website:www.medchemexpress.com

Related Jobs

View all jobs

Scientific Preparation Manager

QC Associate Microbiology Specialist

QA Specialist

Quality Assurance Specialist

Technical Advisor Plaster & Render

Application Specialist

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Navigating Biotech Career Fairs Like a Pro: Preparing Your Pitch, Questions to Ask, and Follow-Up Strategies to Stand Out

In today’s fast-paced biotechnology industry, competition for the best roles can be fierce. Whether you’re a recent graduate in life sciences, an experienced research scientist aiming to transition into a more commercial role, or a skilled technician seeking a new challenge, biotech career fairs are an invaluable opportunity to meet prospective employers face-to-face. A successful experience at these events often comes down to preparing effectively, asking the right questions, and following up in a professional, memorable manner. In this comprehensive guide, we’ll explore how you can prepare your personal pitch, the kinds of questions that will make a lasting impression, key examples of biotech career fairs in the UK, and the follow-up strategies that will help you stand out in a crowded field. If you’re looking for the perfect chance to network with potential employers in the UK biotech sector, read on to learn how to make the most of these career fairs.

Common Pitfalls Biotech Job Seekers Face and How to Avoid Them

The biotechnology sector is one of the fastest-growing industries in the UK, offering an array of exciting career opportunities for scientists, engineers, research associates, and business professionals alike. From cutting-edge gene editing and cell therapy to industrial bioprocessing and bioinformatics, biotechnology companies are pushing the boundaries of science to transform healthcare, agriculture, and sustainability. Yet, as more professionals enter the field, securing a great biotech role has become more competitive. Despite possessing strong qualifications and relevant scientific expertise, many biotech candidates inadvertently make avoidable mistakes during their job hunt, in their CVs, in interviews, and in their overall approach to professional development. These pitfalls can cost you that coveted role—whether it’s in a cutting-edge start-up or a well-established pharmaceutical multinational. In this article, we’ll explore the common challenges biotechnology job seekers face, along with proven strategies to overcome them. By following these guidelines, you can craft a compelling application, excel in interviews, and stand out in a thriving but crowded job market.

Career Paths in Biotechnology: From Research to Management – How to Progress from Laboratory Roles to Leadership and Beyond

Biotechnology is one of the fastest-growing fields in the UK, offering a broad range of professional opportunities that marry cutting-edge science with commercial impact. For job seekers looking to break into this exciting sector—or those who want to advance their existing biotech careers—there is a vast landscape of laboratory-based, technical, and managerial roles available. Yet, a question many aspiring professionals ask is: how can you transition from the laboratory bench to a leadership position in biotechnology? In this in-depth guide, we will explore the various career paths in biotechnology, discuss the skills and qualifications required to progress, and shed light on how to navigate each step of your career journey. Whether you are a new graduate, a research associate, or an experienced scientist looking to move into leadership, this article will offer practical insights and tips to help you achieve your career goals.