National AI Awards 2025Discover AI's trailblazers! Join us to celebrate innovation and nominate industry leaders.

Nominate & Attend

Global Senior Operations Manager

FIECON
London
2 days ago
Create job alert

Get AI-powered advice on this job and more exclusive features.
Sign in to access AI-powered advices Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Continue with Google Continue with Google
Direct message the job poster from FIECON
Connecting with HEOR and Market Access professionals across Europe and US We’re entering a new chapter - integrating multiple legacy companies into one bold, unified organisation. It’s fast-paced, full of moving parts, and rich with opportunity. We’re not interested in business-as-usual; we’re building a business that works better for our people, our clients, and the system we support.
What does the role involve?
As Senior Operations Manager, you’ll be a key architect of this transformation. This isn’t just about keeping things running; it’s about stitching together systems, structures, and cultures into something new and future-ready. You’ll build tools and processes, improve our workflow, and create clarity from complexity. Respecting the technical, delivering the practical!
You’ll work across all service lines, including Patient Services, Launch Excellence, Market Access, Insights & Analytics, Medical Affairs, Marketing Excellence, and Contract Commercial Services - helping define how we deliver value, share knowledge, and scale with integrity.
The role is for you...
If you're energised by change, naturally curious, and have a healthy disregard for “how it’s always been done,” this is your moment. We believe in Rebel Thinking - challenging norms, welcoming diverse lived experiences, and drawing strength from multiple perspectives. This role is for someone who wants to shape what comes next.
What are the key ingredients needed for the role ?
Maintain and enhance the internal knowledge management system
Ensure content is captured consistently, easily accessible, and supports project delivery
Build training and engagement programmes to drive usage
Report on metrics and drive improvements to knowledge utilisation
Project Lifecycle Governance
Manage and continually improve project opening and closing processes
Ensure procedures are followed consistently across service lines
Embed project hygiene expectations through SOPs and training
Feedback Loop Ownership
Oversee the end-to-end client feedback process
Analyse feedback and partner with the VP Operations and service line leads to translate findings into actionable improvements
Content & Resource Development
Own the generation and regular upkeep of project case studies and analogues
Support storytelling and business development by capturing impact and lessons learned across key engagements
SOP Development & Documentation
Write and maintain clear, scalable operational SOPs across the business
Support implementation and ensure SOPs are embedded and regularly reviewed
Strategic Planning Coordination
Coordinate and track annual, quarterly and monthly planning processes
Manage strategic planning trackers and follow-up cadences
Support metric tracking and flag delivery risks
Operations Manual Oversight
Maintain and improve the Operations Manual as a single source of truth
Ensure it reflects up-to-date systems, expectations, and tools
Rebel thinker
Passion for operations, structure, and continual improvement—advancing technical excellence while delivering the practical.
Detail-oriented and systems-minded
Experience in /or strong familiarity with change management
Comfortable working across global service lines (including Patient Services, Launch Excellence, and Market Access)
Remote stakeholder management and holding teams accountable
Experience with ambiguity , autonomy, and driving execution
Thrives in fast-paced , dynamic environments
Based in the UK or EU with flexibility to occasionally work across time zones (including US on occasion)
Reports directly to the VP, Operations
Who are you?
Rebel thinker
Passion for operations, structure, and continual improvement—advancing technical excellence while delivering the practical.
Detail-oriented and systems-minded
Experience in /or strong familiarity with change management
Comfortable working across global service lines (including Patient Services, Launch Excellence, and Market Access)
Remote stakeholder management and holding teams accountable
Experience with ambiguity , autonomy, and driving execution
Thrives in fast-paced , dynamic environments
Based in the UK or EU with flexibility to occasionally work across time zones (including US on occasion)
Reports directly to the VP, Operations
What qualifications are required?
6+ years’ experience in an operations or consulting environment, preferably in a high-growth or professional services firm
Strong experience with process documentation, knowledge systems, and operational best practices
Experience working cross-functionally across multiple business units or geographies
Skilled at translating ambiguity into structured processes
Detail-oriented with excellent written communication skills
Comfortable with change and able to bring others on the journey through clear documentation and training
Familiarity with working across global teams and supporting international service lines
Life sciences industry background/knowledge
Change management experience or formal training is highly desirable (e.g.: experience in acquisition/integration, and or/ scaling businesses)
A degree or certification in project management (e.g., PMI, PRINCE2, APM)
Logistics
Must be eligible to work in the UK
Hybrid work model, with office in London.
Permanent, full-time role
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Project Management, Strategy/Planning, and Product Management
Industries Health and Human Services, Pharmaceutical Manufacturing, and Business Consulting and Services
Referrals increase your chances of interviewing at FIECON by 2x
Sign in to set job alerts for “Operations Manager” roles. Continue with Google Continue with Google
Continue with Google Continue with Google
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
Purfleet, England, United Kingdom 2 months ago
Leyton, England, United Kingdom 1 week ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 2 weeks ago
Senior Operations Manager / Operations Lead London, England, United Kingdom 6 days ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Maidstone, England, United Kingdom 3 days ago
London, England, United Kingdom 2 months ago
Warehouse Manager (Large Items Warehouse) London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 days ago
Kent, England, United Kingdom 3 weeks ago
TikTok LIVE - Global Customer Service Operations Manager London, England, United Kingdom 2 weeks ago
Operations Manager – International Payments London, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Related Jobs

View all jobs

Senior HR Operations Manager

Global Trial Lead

Facilities Manager – 12 month contract

Sales Director

Manager, Global Supply Planning

Global Senior Trial Delivery Manager - Sponsor Dedicated

National AI Awards 2025

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

How to Present Biotech Concepts to Non-Scientists: A Public Speaking Guide for Job Seekers

In today’s biotechnology job market, your ability to explain complex science clearly is just as important as your lab skills. Whether you're applying for a research role, pitching to investors, or collaborating with marketing teams, you'll often need to present technical information to people without a scientific background. This blog explores how biotechnology job seekers can develop and deliver compelling presentations that make sense to non-scientists. From structuring your content to designing effective slides and using storytelling to bring data to life, these techniques will help you stand out in interviews and on the job.

Biotech Jobs Employer Hotlist 2025: 50 UK Companies Actively Hiring Right Now 

Bookmark this guide – we refresh it every quarter so you always know who’s really expanding their life‑science teams. The UK biotechnology scene is on a tear in 2025. Venture & follow‑on funding hit £3.5 billion last year, up 94 % on 2023, and Q1 2025 alone brought in another £924 million of equity for scaling therapeutics, diagnostics & deep‑tech platforms  bioindustry.org. Meanwhile, Westminster’s new industrial strategy pledges a record £86 billion for science & tech, with life sciences top of the eight “high‑growth” priority sectors . The consequence? Hiring is white‑hot. From big‑pharma giants to gene‑editing start‑ups, employers need research scientists, QC analysts, bioprocess engineers, bioinformaticians, regulatory specialists & commercial leads – right now. Below you’ll find 50 organisations that have posted UK vacancies or announced head‑count growth during the past eight weeks. They’re grouped into five bite‑size categories so you can jump straight to the type of employer – & mission – that excites you. For every entry you’ll see: Main UK hub Example recent vacancy Why it’s worth your time (tech, culture, impact) Use the internal search on BiotechnologyJobs.co.uk to pull up live roles, or set a free alert so fresh openings land in your inbox.

Return-to-Work Pathways: Relaunch Your Biotechnology Career with Returnships, Flexible & Hybrid Roles

Returning to work after a career break can feel like stepping into a new frontier—especially in a fast-evolving sector such as biotechnology. Whether you’ve paused your professional journey for parenting, caring responsibilities or another life chapter, the UK’s biotech industry now offers a variety of return-to-work pathways designed to help you transition back smoothly. From formal returnships and part-time contracts to hybrid and fully flexible roles, these programmes acknowledge the value of your transferable skills and life experience. In this guide tailored for parents and carers, you’ll discover how to: Grasp the current demand for biotech talent in the UK Translate your organisational, communication and resilience skills into the laboratory and beyond Tackle common re-entry challenges with practical solutions Refresh your scientific and technical knowledge through targeted learning Access returnship and re-entry programmes specifically in biotech Find roles that fit around family commitments—be they flexible, hybrid or full-time Balance work with caring duties Navigate applications, interviews and networking in the biotech world Learn from inspiring returner success stories Get quick answers in our FAQ section Whether you’re keen to step back into a research lab, quality control, regulatory affairs or bioinformatics team, this article will map out the steps and resources you need to reignite your biotechnology career.