Field Service Engineer

Are you passionate about technology and automation? We are seeking a skilled Field Service Engineer to join a dynamic team at a leading robotics and automation solutions provider. This is an excellent opportunity for a driven professional looking to contribute to innovative and impactful projects across a global customer base.
The Role:
As a Field Service Engineer, you will be supporting day-to-day operations and ensuring the optimal performance of automation equipment. You will be involved in troubleshooting, maintaining, and calibrating advanced systems, making a key contribution to both internal and external project success.
Key Responsibilities:

• Serve as the primary contact for diagnosing and handling customer issues with automation systems.
  
• Perform regular preventative maintenance to ensure systems operate at peak performance.
  
• Troubleshoot, upgrade, and calibrate complex automation instruments and robotic systems.
  
• Commission and quality control robotic systems to meet client specifications.
  
• Apply mechanical and electrical troubleshooting skills, focusing on root cause analysis and system component understanding.
  
• Maintain clear and concise records of customer communications and issue resolutions.
  
• Provide both remote and on-site support, ensuring adherence to service level agreements.
  
• Follow up with customers post-resolution to ensure satisfaction and sustained performance.
  
• Maintain and update the service knowledge base with relevant issue resolutions and customer feedback.
  The Ideal Candidate:
  
• Minimum of 5 years' experience in a field service or technical role, with a focus on electrical, mechanical, or instrumentation systems.
  
• Strong hands-on skills in the maintenance and servicing of automation systems, with experience in robotic systems (e.g., ABB, Staubli, UR, Brooks).
  
• Automation experience (ideally familiar with food, life sciences, pharmaceutical, or similar automation environments).
  
• HNC in Electrical or Mechanical Engineering (or equivalent experience).
  
• Excellent problem-solving skills and ability to perform under pressure.
  
• Willingness to travel up to 70% globally for on-site visits and support.
  Why Join?
  This is an exciting opportunity to work with a forward-thinking company at the forefront of groundbreaking engineering projects that are making a global impact. With a proven track record of success and collaborations with leading names in life sciences, this company offers unmatched job satisfaction and the chance to build a career with purpose.
  The Package:
  
• Competitive salary and car allowance
  
• Optional private medical insurance
  
• 25 days holiday + statutory days, plus an additional day off for your birthday
  
• Training budget and career development opportunities
  
• Overnight allowance for each night worked away.
  If you’re ready to push the boundaries of technology and make a real-world impact, we want to hear from you! Whether you’re an experienced Field Service Engineer or have a background in maintenance, apply now to be part of a team that’s changing the world.
  This role is based in the North West, easily commutable from Cheshire, Merseyside, North Wales, or parts of South Manchester.
  Cressida Consulting Ltd is acting as a recruitment agency in relation to this vacancy. All applications will be handled in accordance with the UK GDPR and Data Protection Act 2018. By applying for this role, you consent to your data being processed and stored for recruitment purposes. You can request to have your data removed at any time.
  Applicants must have the right to work in the UK; sponsorship is not available for this position