Customer Support Specialist

Customer Service | 3-Month Role | Pharmaceutical Industry | Central London

• Hybrid role!
• 3-month opportunity!
• Large corporation!

Your new company This pharmaceutical corporation based in Central London is recruiting for a Customer Support Specialist to join their team on a temporary basis. This corporation is a global company and a market leader in the biopharmaceutical field. This role is a full-time role at 37.5 hours/week with a hybrid working arrangement available.
Your new role This role sits within the Business & Customer Excellent Unit, with the duties of the role including: 

• Providing accurate, up-to-date, and responsive information to both internal and external customers. 
• Managing all sales orders, ensuring 100% accuracy in data management and reporting.
• Maintaining a high level of vigilance for any exceptions to normal sales or volume patterns by product and customer. 
• Assisting colleagues in driving sales across the commercial parts business. 
• Offering phone and in-person support to commercial customers, maximising inventory, and proactively working to improve processes affecting the supply of our products in the UK and Ireland.

What you'll need to succeed In order to be successful in this role, you will need to have the following skills/requirements:

• A minimum of 2+ years of experience in Supply Chain, with prior industry experience in the Pharmaceutical market being highly advantageous.
• Extensive experience with SAP
• Experience managing third-party logistics providers. 
• Highly organised individual with great attention to detail and accuracy.
• Experience in a customer service/support role with the ability to handle complex customer situations.

What you'll get in return 
This role will provide you with the opportunity to expand and grow your career experience and skills deeper, with a recognisable brand under your belt. You will be paid weekly through an efficient online timesheet process, and you will receive expert advice from a Hays consultant providing support and guidance throughout the duration of your contract and beyond. Hybrid working is available for this position. 
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4698576