Job summary

We are looking for a Band 2 Administrative Assistant to provide a reception service, and administrative support to the Community Mental Health Team at Chorley Health Centre.

The post holder will provide a comprehensive Reception/secretarial service to the Adult Chorley Community Mental Health Teams, coordinating their activities with other members of the Administration Teams in the network to ensure an efficient and confidential service is provided.

The role is challenging however you will be able to make a difference to service users who are in crisis or are receiving ongoing support from the trust.

The ability to work under pressure with limited supervision must be demonstrated as the role is very demanding.

A strong, proven background of customer service roles is a must, as you are the first point of contact to our service users and their support networks.

The successful applicant will require a flexible approach and the ability to work within a busy environment. They will also be expected to use their own initiative and work unsupervised to ensure the effective coordination of duties.

Main duties of the job

Be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate. Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff. Receive, allocate and despatch departmental mail (internal and external). Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards. Assist in running of an efficient appointment system, dealing with routine referrals, sending patient letters / information, text reminders, distributing to appropriate clinical team. Communicate with GPs and other Health Professionals regarding patients who have accessed the service confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Job description

Job responsibilities

Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner. Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.Demonstrate the role to new or less experienced staff.

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

Person Specification

Education/ Qualification

Essential

Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

Essential

Working with databases Working with Microsoft Office applications

Desirable

Working with NHS data systems such as iPM, eCPA, RiO

Experience

Essential

Working in an office environment Working with members of the public

Desirable

Working in the NHS Working in a customer services environment

Personal

Essential

Ability to communicate effectively both written & verbal Ability to input Data and retrieval of data Good grammar and numeracy skills

Other

Essential

Willingness to travel around the organisational footprint