Ultrasound Service Manager

We are seeking an experienced Ultrasound Service Manager to join our client’s dynamic team in London.

A bit about the company and what they can offer you

How would our client describe themselves? A leading provider of a diverse medical device portfolio, made to empower healthcare professionals to provide the best possible care. What can they offer you? A competitive salary with a commission structure, access to a company car or car allowance and strong career development opportunities.

What you’ll be doing

In this role, you will be responsible for overseeing the service and maintenance of our ultrasound equipment, ensuring the highest standards of customer satisfaction.

Your day to day might look a little like this:

• Lead and manage the ultrasound service team, providing guidance, support, and training to ensure high performance and professional development
• Oversee the operational excellence of the service desk team, providing leadership to the team
• Develop and implement service protocols and procedures to enhance operational efficiency and customer satisfaction
• Coordinate with the sales and technical teams to address and resolve customer issues promptly and effectively
• Monitor service metrics and KPIs, generating reports and insights to drive continuous improvement
• Manage service contracts, warranties, and customer agreements, ensuring compliance and profitability
• Foster strong relationships with key stakeholders
• Stay abreast of industry trends and technological advancements
• Integrating best practices into service operations

A bit about you

Ideally, you’ll be based in London.

You’ll have a minimum of 5 years of experience as a Service Manager or Senior Service Desk Team Leader in the medical device industry.

A few other key skills we are looking for:

• Strong technical knowledge of ultrasound systems and their applications is a plus, but medical device engineer experience is a must
• Excellent leadership and team management skills
• Ability to motivate and inspire a team
• Exceptional problem-solving and decision-making abilities
• Outstanding communication and interpersonal skills
• Proficient in using service management software and tools
• Ability to work effectively in a fast-paced, dynamic environment

Want to hear more?

If this role has sparked your interest, get in touch with Adam Leeder()

A few more details

Reference number: 17458