Technical Support Administrator

Harlow, Essex

Monday to Friday – 8:30am to 4:30pm

Hybrid Working (minimum of 2 days based in the office)

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Technical Support Administrator to join their team based at their Service Centre in Harlow.

To be considered for this role you must have at least 3 years UK based experience as an administrator with the ability to manage substantial workloads, be able to multi task, have excellent time management and communication skills, both written and verbal.

Key Responsibilities

Provide administrative support within the Technical Support Department

Perform data mining activities on a variety of sources and producing reports as required

Ensure equipment records and reports are managed, consolidated, and archived correctly

Write, record, and distribute minutes for department meetings and other meetings as required

Ensure continuity of information within area of responsibility

Undertake other reasonable tasks as directed by UK Technical Support Manager

Comply with the Quality Assurance and Environmental, Health & Safety policies, and work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers, and members of the public. Promptly raise any concerns regarding potential violations of the policies

May involve travel UK-wide as needed to perform operational duties and to obtain or provide training

Key Accountabilities

Directly support activities undertaken by the Technical Support team

Undertake the daily administration processes involved in running Technical Operations across the UK

Create and manage technical reports using various sources of data, coordinating with managers as needed

The administration of UK Biomedical Operations systems

Performance Indicators

Innovate and streamline administrative processes to ensure a timely response to requests for information, and safeguard data integrity

Essential Skills and Experience

Ability to manage substantial workloads, prioritising as appropriate

Experience in administration

Excellent Time management and prioritisation skills

Excellent communicator, both written and verbal

Good knowledge of MS Office Applications

Ability to multi-task and work independently as well as in a team

Full UK Driving licence

Mobility Requirements

Role location – Northamptonshire Area - Homeworking

UK travel - On occasion to fulfil role

Benefits

Royal London Pension Scheme – 3% EE contribution and 5% ER contribution

Death In Service Scheme after 6-month probation – 4 times salary

Perkbox employee benefit system

25 days annual leave + bank holidays

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)