Level:5Salary band:£80,000 - £100,000Bonus:10%performance-based, discretionaryLocation:Hybrid - work from our London office 2x/week
Technical Product Content Manager – Build the Knowledge Engine Empowering Automata CustomersJoin Automata: Revolutionizing Life Sciences Through Automation
AtAutomata, we are transforming how scientists work. Our mission?To make automation accessible to every lab in the world.Fromdrug discovery to diagnostics and synthetic biology, we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences.
But we’re more than just a company building automation tools. We are a team ofinnovators, engineers, and storytellers, united by a passion forsimplifying complexityand making high-tech solutionsintuitive, accessible, and scalable. OurLINQ platformcombines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most:pioneering the discoveries that change lives.
Now, we’re looking for aTechnical Product Content Managertoempower every user of LINQ to master their automation workflows—quickly, effortlessly, and with full confidence.
Why This Role is a Game-ChangerKnowledge is Power—And You’ll Shape How It’s Delivered
TheLINQ Workcellis a sophisticated system, designed toredefine lab automation. But even the most powerful technology is only as effective as its users ability to operate it. This role exists toeliminate friction, accelerate adoption, and ensure that every user—no matter their expertise—can leverage LINQ to its full potential.
Automate the Learning Curve
Life sciences automation is evolvingfaster than ever, and our content systems need to keep up. You’llblend content strategy, automation, and in-product knowledge deliveryto ensure thatlearning is intuitive, documentation is effortless, and user satisfaction is sky-high.
Scale Your Impact Globally
Your work willdirectly impact scientists, researchers, and lab operators throughout North America and the EU—helping them navigate complex automation systems with clarity and ease. By buildingscalable, intelligent knowledge frameworks, you’llbridge the gap between cutting-edge technology and human understanding.
Your Mission: Build a World-Class Knowledge Ecosystem
In this role, you will be responsible for creating and deliveringnext-generation product content, ensuring thatusers can operate LINQ workcells with confidence—anytime, anywhere.
Your Core Responsibilities
Content Creation & Management (30%)
Developclear, concise, and engaging documentation, includinguser guides, FAQs, API references, and troubleshooting resources.
Ensure content istailored to different user personas, from lab technicians to automation engineers.
Knowledge Management (20%)
Architectintelligent knowledge repositorieswith structuredtaxonomy, tagging, and governance frameworks.
Ensureinformation is easily searchable, logically organized, and continuously optimizedbased on usage data.
Automation & In-Product Content Delivery (20%)
ImplementAI-powered, automated content generation toolsto keep documentation up to dateat scale.
Integratecontextual in-app help and knowledge systemsto provide internal and external users with answersprecisely when they need them.
Quality Assurance & Optimization (15%)
Establish key performance metrics and OKRs to ensure systems are meeting expectations and delivering value.
Establishhigh editorial standardsto maintainaccuracy, clarity, and relevanceacross all documentation.
Regularly audit and update knowledge resources toreflect product advancements and user feedback.
User Engagement & Continuous Improvement (15%)
Proactively gather and analyzeuser feedback, support tickets, and content performance metrics.
Continuously refinecontent strategyto improve userunderstanding, retention, and overall satisfaction.
What We’re Looking For
Clear, detail-oriented writing style, with the ability to translate complex technical concepts intosimple, actionable guidance.
Experience designing and managing automated content generation systems—you know how to scale documentationwithout sacrificing quality.
Expertise in in-app content serving platforms—you understand how to deliver knowledge in theright place, at the right time.
A strategic, systems-thinking mindset—you can architecthighly scalable content frameworksthat drive long-term success.
Bonus Points for:
Experience inlife sciences, biotech, or other technical/scientific industries.
Background inUX writing, instructional design, or technical education.
Familiarity withAI-driven content automation, chatbots, or interactive help systems.
Why Automata?
At Automata, we’renot just innovating in lab automation—we’re building an entirely new way for scientists to interact with technology. And that starts withyou.
Shape the knowledge engine that powers life sciences automation.
Work at the cutting edge of AI, automation, and content strategy.
Join a high-growth company that invests in your career.
Make a global impact by empowering scientists to do their best work.
Are You Ready to Build the Future of Knowledge Automation?
If you’re passionate aboutscaling knowledge, eliminating complexity, and making high-tech automation systems accessible to all, we’d love to hear from you.
Apply today and be part of something transformational.
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
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