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Sr. Program Manager, Pharmacy

Amazon
London
1 day ago
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Job Title: Program Manager, Pharmacy Operations (L6)

About the Role:

We're seeking an experienced Program Manager to join our rapidly growing Pharmacy team. As a Sr. Program Manager, you will be responsible for driving operational excellence, scaling our pharmacy network, and implementing innovative solutions that enhance customer experience across Amazon's pharmacy business.

Basic Qualifications:

Bachelor's degree in Business Administration, Operations Management, Supply Chain, or related field

7+ years of experience in program management, operations management, or related field

Demonstrated experience in managing complex projects with multiple stakeholders

Strong analytical and problem-solving skills with data-driven decision-making capability

Excellence in stakeholder management and cross-functional team leadership

Preferred Qualifications:

Master's degree in Business Administration, Healthcare Administration, or related field

Healthcare/Pharmaceutical industry experience

PMP certification or equivalent project management credentials

Experience in e-commerce or retail operations

Six Sigma certification (Green Belt or higher)

Knowledge of regulatory requirements in pharmaceutical supply chain

Key Responsibilities:

Operational Excellence:

Lead and optimize daily order processing operations with third-party pharmaceutical sellers

Manage and scale a network of Pharmacy Fulfillment Centers serving 19,000+ PIN codes

Develop and implement Standard Operating Procedures (SOPs) for internal teams and external partners

Monitor key performance metrics and drive continuous improvement initiatives

Strategic Leadership:

Partner with Product, Tech, Category, and Logistics teams to drive operational efficiency

Identify and execute high-impact projects to generate new revenue streams

Lead process improvement initiatives to optimize cost structure and improve customer experience

Design and implement scalable solutions for pharmacy operations

Program Management:

Create and maintain project plans, timelines, and documentation

Conduct regular business reviews and prepare executive-level presentations

Manage risk assessment and mitigation strategies

Drive data-driven decision making through analytics and reporting

Stakeholder Management:

Build and maintain strong relationships with cross-functional teams

Collaborate with external partners and vendors

Communicate project status and escalations to senior leadership

Mentor and guide junior team members

Amazon Leadership Principles You'll Embody:

Customer Obsession

Ownership

Bias for Action

Deliver Results

Learn and Be Curious

Impact:

In this role, you will have the opportunity to shape the future of Amazon's pharmacy business, driving initiatives that directly impact millions of customers while working with cutting-edge technology and processes.

About Amazon Pharmacy:

Amazon Pharmacy is revolutionizing how customers access healthcare products and medications. We're building innovative solutions to make healthcare more accessible and affordable for customers across India.

Note: The job description contains conflicting qualification requirements (Bachelor's vs. 5+ or 7+ years). It should be clarified, but for now, the description is considered acceptable with minor formatting improvements.

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