Engineer the Quantum RevolutionYour expertise can help us shape the future of quantum computing at Oxford Ionics.

View Open Roles

Service Manager, ITIL Services

Qinecsa Solutions
Sheffield
1 month ago
Applications closed

Related Jobs

View all jobs

IT Infrastructure Engineer

Laboratory Service Manager

Healthcare Class 1 Service Technician

Technical Support and Service Co Ordinator

Sales Manager – DNA sequencing

Sales Manager – PCR Gene Sequencing

About the Company

Qinecsa is a trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions. we take pride in being the leading specialist pharmacovigilance provider, offering unparalleled expertise in PV services, technology, and consulting to cater to the unique needs of small, medium, and large pharmaceutical companies.


Location:

United Kingdom - Preferred


Job Type:

Contract (6 Months)


Job Title:

Service Manager, ITIL Services


Job Summary

The Service Manager will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll own the design, implementation, and continuous improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities.


Key Responsibilities

  • Maintain ITIL-based service management processes including Incident, Problem, Change, Service Request, Release, and Configuration Management
  • Ensure SLAs, OLAs, and KPIs are monitored, and met, with regular performance reporting to stakeholders
  • Build customer relationships based on reliability, honesty and trust
  • Oversee major incident resolution and drive root-cause analyses to prevent recurrence
  • Collaborate with IT architects, operations, security, and application teams for seamless service transitions and deployments
  • Drive Continual Service Improvement (CSI) initiatives to identify, prioritize, and implement efficiency gains
  • Serve as the escalation point for high-impact service disruptions and coordinate communication to business leaders
  • Work with the ITSM toolset (e.g., Atlassian, ServiceNow, BMC Remedy, Cherwell) to automate workflows and enhance data quality
  • Prepare for and support internal/external IT audits and compliance assessments


Qualifications

  • Bachelor's degree in computer science, IT Management, or related field
  • 5+ years of service management experience in an ITIL environment
  • ITIL Foundation v4 (minimum); ITIL Practitioner/Intermediate or Expert certification preferred
  • Proven leadership of multi-disciplinary IT support teams
  • Hands-on experience with at least one major ITSM platform (ServiceNow, BMC Remedy, Cherwell)
  • Strong analytical, organizational, and problem-solving skills
  • Excellent communication and stakeholder-management abilities


Preferred Skills

  • Advanced ITIL certifications (Practitioner, Expert)
  • Project management credential (PMP, PRINCE2) or Lean Six Sigma certification
  • Familiarity with DevOps practices and automation tools (Ansible, Puppet, Chef)
  • Experience managing cloud services (AWS, Azure, Google Cloud)
  • Knowledge of compliance frameworks (ISO 20000, COBIT, GDPR)


Success Metrics

  • Achievement SLA compliance across critical services
  • Reduction in Mean Time to Resolve (MTTR) for P1/P2 incidents by 20% within the first year
  • Consistent change success rate of ≥ 95%, with zero unauthorized changes
  • Positive customer satisfaction (CSAT) score ≥ 4.5/5 for service desk interactions


What We Offer:

  • Competitive salary
  • Opportunity to work with a dynamic and innovative team and world-class clients.
  • Professional development and growth opportunities.
  • A collaborative and inclusive work environment.
  • Work from home with limited travel.

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

The Future of Biotechnology Jobs: Careers That Don’t Exist Yet

Biotechnology is one of the most transformative sectors of the 21st century. It sits at the intersection of biology, technology, and engineering, and is already reshaping healthcare, agriculture, and industry. In the UK, biotechnology contributes billions to the economy, with innovation clusters in Cambridge, Oxford, London, and Manchester producing world-leading breakthroughs in genomics, cell therapies, and synthetic biology. But what we see today is just the beginning. Advances in gene editing, biomanufacturing, AI-driven drug discovery, and personalised medicine are accelerating so quickly that many of the most important biotechnology careers of the future don’t even exist yet. Just as jobs like “social media manager” or “cloud architect” would have been unimaginable twenty years ago, biotechnology is creating new professions at a speed that outpaces current education and training frameworks. This article explores the future of biotechnology jobs, the types of careers that don’t yet exist, why they are emerging, and how the UK workforce can prepare.

Seasonal Hiring Peaks for Biotechnology Jobs: The Best Months to Apply & Why

The UK's biotechnology sector has evolved into one of Europe's most dynamic and lucrative career markets, with roles spanning from laboratory research to regulatory affairs and bioprocessing engineering. With biotech positions commanding salaries ranging from £28,000 for entry-level research associates to £95,000+ for senior directors, understanding when companies actively recruit can significantly enhance your job search success. Unlike traditional industries, biotechnology hiring follows distinct seasonal patterns driven by research funding cycles, regulatory submission deadlines, and academic collaboration timelines. The sector's unique blend of scientific rigour, commercial pressure, and regulatory oversight creates predictable hiring windows that savvy professionals can leverage to advance their careers. This comprehensive guide explores the optimal timing for biotechnology job applications in the UK, examining how funding announcements, clinical trial phases, and academic calendars influence when companies expand their teams and why strategic timing can make the difference between landing your ideal role and missing the opportunity entirely.

Pre-Employment Checks for Biotechnology Jobs: DBS, References & Right-to-Work and more Explained

The biotechnology sector in the UK continues to flourish as one of the world's leading life sciences hubs, with companies ranging from cutting-edge gene therapy startups to established pharmaceutical giants seeking talented professionals. However, securing a position in this highly regulated and security-conscious industry involves comprehensive pre-employment screening that goes far beyond typical recruitment processes. Whether you're a research scientist, bioprocess engineer, regulatory affairs specialist, or clinical trial manager, understanding the extensive vetting requirements is essential for successfully navigating your career in biotechnology. This comprehensive guide explores the various background checks and screening processes you'll encounter when applying for biotech positions in the UK, from basic eligibility verification to stringent security and regulatory compliance assessments.