Senior Technical Sales Support Specialist

Company Description

Interested in this role You can find all the relevant information in the description below.

Autoscribe Informatics offers a wide portfolio of Laboratory Information Management Systems (LIMS) for various industries worldwide, including pharmaceuticals, healthcare, biobanking, veterinary and more. Our configurable LIMS help customers manage laboratory workflow efficiently. We also provide dynamic reporting, barcoding capability, and regulatory compliance features to add further value to our solutions.

Role Description

This is a full-time remote role for an experienced Senior Technical Sales Support Specialist to join our Sales team within a fast-growing software company. The successful candidate will be involved in the configuration of software demo systems in a wide variety of industries and organisations ranging from small businesses to global pharmaceutical companies.

Key Responsibilities include the following but are not limited to:

Gather requirements, configure and demonstrate, at a detailed level, the Autoscribe software based on customer/prospect requirements
On-site and off-site demonstrations including software design, customer workshops, presentations, data modelling, technical architecture, technical delivery, report writing, demo training
Acting as product expert on demonstrations and ensuring the demo created is a match to prospects requirement/industry, making certain these are executed in accordance with internal operating procedures and implementation methodologies
Understanding and documenting prospects’ functional requirements
Configuration of the Autoscribe developed software. This includes the use of reporting tools to design the customer specific reports. Extension to other products as needed e.g. LIMSLink
Validate that the demo systems created work as intended including testing demo systems workflow from start to finish before releasing
Assist with the management of demo systems
Maintaining demo documentation
Attendance at technical seminars and user meetings as required
Visit to distributor companies for the purposes of demo training and assistance with technical seminars

The successful candidate will receive training on our software and configurations tools, as well as 3rd party software packages. A competitive salary will be offered dependant on experience, including benefits such as private healthcare.

Autoscribe Informatics is an Equal Opportunity Employer.

Experience And Skills

Good understanding of Relational Databases
Structured Query Language (SQL)
SQL Server
Laboratory experience would be beneficial
Crystal Reporting (Training will be given if necessary)
Strong oral and written communication skills
Strong customer facing skills
Fast learner
Full driving license (some travel may be required)

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