Sales Support Assistant

We have a vacancy for a Sales Support Assistant to join our UK Office team based in Crawley, West Sussex. This role is to provide administrative support for our Sales Teams in both the UK & Ireland.

The role will be very diverse with a focus on excellent sales support and administration tasks. The successful candidate should be at ease with managing their own workload, prioritising effectively, and working to tight deadlines.

The primary focus of this role is to deal with and handle all elements of Sales Support including processing sample orders, tracking and reporting on sample allocations, assisting with IT Equipment and company cars. Supporting the smooth and efficient day-to-day running of the office and to support the Office and Customer Service Manager, the UK and Irish Office, and the Sales Teams.

The role requires an experienced and passionate administrator who has a real dedication to consistently go above and beyond for customers and colleagues.

Key Responsibilities

Sales Support & Logistics
• Processing and managing orders from internal teams.
• Liaising with other team members and coordinating Rep stock allocations from our warehouse.
• Tracking sample data and performance, preparing excel reports
• Ensuring accurate data entry and record-keeping
• Working with stakeholders to improve processes and systems
• Identifying and resolving order issues

Office Support & Logistics
• Day to day office Operations - Sending out samples, packing up for large exhibitions, sending out customer orders, keeping the office organised.
• Organising & booking travel and meetings for UK employees.
• Booking couriers and organising collections.
• Monthly consolidation of company credit card
• Various other company ad-hoc jobs to support this fast based office environment
• Ordering office consumables including stationery, kitchen/bathroom supplies etc.
• Supporting In-house meeting organisation including catering/refreshments
• Post and courier management
• Collect, scan, save, and forward applicable mail/information to Dublin

Team working
• To communicate regularly with other members of the Operations and Customer Care team
• To communicate regularly and clearly with the Operations Manager (UK) to keep them updated on all relevant ongoing tasks.
• As a member of the Operations and Customer Care team, this role will be required to support other Sales Support, and Customer Care functions when there is leave or sickness.

Self-Development
• To proactively seek feedback from customers, colleagues, and management on personal performance, and to act on development areas highlighted by their response.
• To construct a personal development plan with significant guidance from line manager and to take personal accountability for implementing this plan.
• To continuously seek to improve personal skills, knowledge, and competencies to improve performance.
• To take part in all company training activities, and to continuously strive to excel.
• To work at communicating and building effective and beneficial relationships across the business.
• To proactively identify personal development needs or areas for improvement in performance and to approach the line manager for support.

Administration & IT Skills
• Phone and email proficiency is essential
• Excellent MS Word, Excel and Outlook skills
• To build an understanding and ability to use all Company systems and business processes effectively.
• To maintain all company equipment in a good state always.
• To complete all company administration in a timely and accurate fashion.

Person Specification

Qualifications
• A-levels.
• Relevant Degree or qualification desirable.

Knowledge and Experience
• Experience of Customer Service and Support.
• 2 years' minimum experience in a similar role is essential.
• Must have a valid passport and be available to travel occasionally for company meetings
• Able to work in a small team office environment.
• Ability to multi-task and manage completing priorities.
• Excellent attention to detail with an ability to remain focused on repetitive tasks.
• A real team player.
• Able to work on own initiative i.e., without constant supervision.
• Strong planning and organisational skills.
• A proven ability to manage conflicting priorities in busy office environment.
• Professional, approachable, and helpful style.
• Ability to work autonomously, and be capable of independently generating, prioritising, and handling own work.
• Works well with others and supports a team working environment by helping where needed
• Flexible and willing to work additional hours when required during busy periods.
• Pharmaceutical/medical device/optical/logistical background an advantage but not essential.
Ability to work remotely with other offices when required.
• Able to work in a fast, dynamic, multicultural and matrix structure. Drive, energy, maturity, and ability to work under pressure and deliver results.
• A good sense of humour and a bright, enthusiastic personality.