Principal Service Designer - 18 Month FTC [UrgentSearch]

Genomics England partners with the NHS to providewhole genome sequencing diagnostics. We also equip researchers tofind the causes of disease and develop new treatments – withpatients and participants at the heart of it all. Our mission is tocontinue refining, scaling, and evolving our ability to enableothers to deliver genomic healthcare and conduct genomic research.We are accelerating our impact and working with patients, doctors,scientists, government, and industry to improve genomic testing,and help researchers access the health data and technology theyneed to make new medical discoveries and create more effective,targeted medicines for everybody. Job Description We are seeking aPrincipal Service Designer to join us on an 18-month fixed-termcontract. At Genomics England, Principal Service Designers play apivotal role in shaping and leading the design of our mostimpactful services and programmes. Everyday responsibilitiesinclude: 1. Lead the design of our Healthcare Genomics Service,from design strategy to execution. 2. Identify opportunity areas toexplore for service improvements and solutions, based on deepunderstanding and contextual knowledge of the service and itsusers, including establishing service governance methods whereappropriate. 3. Raise awareness and visibility of design andresearch work and help upskill colleagues when necessary. 4.Recommend, advocate for, and participate in design research. 5.Scope own work and help scope other service designers' workeffectively across the service area. 6. Actively coach and mentorfellow designers, helping them grow their skills and confidentlytackle complex service challenges. 7. Co-create the service visionand strategy with the Service owners, helping the team imaginefutures, employing user-centred and data-driven practices. 8.Collaborate efficiently with product and service delivery teams toensure connectedness and cohesion of the service experience alongkey touch points, and to ensure experiences can be implemented asintended. 9. Facilitate decision making and co-creation acrossmultiple teams, including internal and external stakeholders,through appropriate methods, innovating on methods where necessary.10. Understand and mitigate risk through design, aware of theregulatory frameworks and standards that may govern their service,including medical device regulations and Government digitalstandards. 11. Lead the creation and maintenance of servicepatterns, standards, and tools for new and existing services,ensuring they are utilised, maintained, and updated to ensurecohesive end-to-end services. 12. Lead by example by sharing theirwork, seeking, and sharing feedback from colleagues in DesignStudio and other relevant team forums. 13. Know and understand themeaning behind our virtues and leadership behaviours and embodythem in all aspects of their role. Skills and Experience forsuccess: You will bring a varied skill set rooted in human-centreddesign, with strengths in facilitation, systems thinking,prioritization, communication, and stakeholder management. You arewell-versed in bringing a user-centred focus to the team’s work,whilst being able to speak the language of various stakeholders inthe business from technology to operations to other subject matterexperts. You have an innate curiosity to learn more about thedomain we are working in, Genomic healthcare and service delivery.You have experience in designing for complex and/or regulatedservices such as healthcare, logistics, energy, government, orfinance. You have worked within GDS/NHS standards and understandservice design and delivery in public sector context. You haveexperience in working under quality management and medical deviceregulations, and are familiar with standards including ISO 13485,14971, and 62366 (highly preferable). Qualifications Whilequalifications are valuable, we place equal importance on yourhands-on experience as a Principal Service Designer. AdditionalInformation When applying we ask that you share your portfolio ofwork, this can be sent as a link or a PDF. We are also kindlyasking candidates to include a cover letter highlighting how yourskills and experience align with the Principal Service Designerrole. Salary from: £92,000 Being an integral part of such ameaningful mission is extremely rewarding in itself, but in orderto support our people, we’re continually improving our benefitspackage. We pride ourselves on investing in our people andsupporting them to achieve their career goals, as well as offeringa benefits package including: 1. Generous Leave: 30 days’ holidayplus bank holidays, additional leave for long service, and theoption to apply for up to 30 days of remote working abroad annually(approval required). 2. Family-Friendly: Blended workingarrangements, flexible working, enhanced maternity, paternity andshared parental leave benefits. 3. Pension & Financial: Definedcontribution pension (Genomics England double-matches up to 10%,however you can contribute more if you wish), Life Assurance (3xsalary), and a Give As You Earn scheme. 4. Learning &Development: Individual learning budgets, support for training andcertifications, and reimbursement for one annual professionalsubscription (approval required). 5. Recognition & Rewards:Employee recognition programme and referral scheme. 6. Health &Wellbeing: Subsidised gym membership, a free Headspace account, andaccess to an Employee Assistance Programme, eye tests, flu jabs.Equal opportunities and our commitment to a diverse and inclusiveworkplace Genomics England is actively committed to providing andsupporting an inclusive environment that promotes equity, diversityand inclusion best practice both within our community and in anyother area where we have influence. We are proud of our diversecommunity where everyone can come to work and feel welcomed andtreated with respect regardless of any disability, ethnicity,gender, gender identity, religion, sexual orientation, or socialbackground. Genomics England’s policies of non-discrimination andequity will be applied fairly to all people, regardless of age,disability, gender identity or reassignment, marital or civilpartnership status, being pregnant or recently becoming a parent,race, religion or beliefs, sex or sexual orientation, length ofservice, whether full or part-time or employed under a permanent ora fixed-term contract or any other relevant factor. GenomicsEngland does not tolerate any form of discrimination, harassment,victimisation or bullying at work. Such behaviour is contrary toour values and standards. #J-18808-Ljbffr