People Advisor, Employee Relations

Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started:
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We've grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where we are now:
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We're looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.
Where we’re going:
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
About the Role: We are looking for an experienced Employee Relations Advisor / People Advisor to join our team and support our managers and employees globally. This role will focus on managing low-level investigations, implementing and maintaining ER processes and policies, overseeing probation periods, delivering management training on ER best practices, and ensuring effective tracking and reporting of casework across our global business.
What you'll do
Employee Relations Case Management: Manage and advise on ER cases, including disciplinary, grievance, performance, and absence management.
Conduct investigations in line with company policies and best practices.
Ensure ER cases are handled efficiently, fairly, and consistently.

Policy & Process Development: Maintain and update ER policies and processes, ensuring they are legally compliant and aligned with best practices.
Provide clear guidance to managers on ER procedures, ensuring consistency across all business areas.

Develop and implement a structured approach to probation periods, ensuring clear expectations and fair assessments.
Support managers in addressing performance concerns and making informed decisions on probation outcomes.
Manager Training & Capability Building: Design and deliver training for managers on key ER topics, including handling investigations, performance management, and absence management.
Provide coaching and support to managers to improve their confidence and capability in handling ER matters effectively.

Global Casework Tracking & Reporting: Maintain accurate records of ER cases and trends to inform proactive interventions.
Produce reports and insights on casework activity, identifying patterns and areas for improvement.
Work closely with regional teams to ensure consistency in ER case handling across different markets.

What you'll bring to HeliosX
Proven experience in an Employee Relations or People Advisory role, ideally in a fast-paced, global organisation.
Strong understanding of ER processes, policies, and best practices across multiple jurisdictions.
Experience conducting investigations and managing ER casework with a fair and pragmatic approach.
Confident in delivering training and coaching to managers on ER topics.
Strong analytical and reporting skills to track and monitor ER case trends.
Excellent communication and stakeholder management skills.
Ability to work independently and collaboratively in a global, remote-first environment.
Life at HeliosX
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
Generous equity allocations with significant upside potential
25 Days Holiday (+ all the usual Bank Holidays)
Private health insurance, along with extra dental and eye care cover
Enhanced parental leave
Cycle-to-work Scheme
Electric Car Scheme
Free Dermatica and MedExpress products every month, as well as family discounts
Home office allowance
Access to a Headspace subscription, discounted gym memberships, and a learning and development budget
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