Part-time Receptionist/Administrator

Part-time Receptionist/Administrator | Sutton Coldfield | 20.25 hours per week – Monday and Thursday: 7.45am-1pm and Friday: 7.45am-5.30pm. Temp-perm.

Penns Personnel are looking to recruit an experienced Receptionist/Administrator to work within a busy GP surgery based in Sutton Coldfield. The position is for 20.25 hours per week Mon, Thurs and Fri.

As a key point of contact for over 3,500 patient interactions per week, their reception team plays a vital role in ensuring smooth and efficient operations. Responsibilities include managing appointments using the latest AI-driven Rapid Health system, handling patient inquiries and maintaining accurate medical records. All duties are performed in line with established Practice Policies to uphold high quality patient care.

Duties include:

• Call Handler – answering calls from patients, and signpost patients in the use of the latest AI technology system (Rapid Health) for appointments, prescription requests and general enquires.
  
  
• Booking in arrivals for doctors, nurses and other members of the Primary Health Care Team and monitoring the flow of patients into consulting and treatment rooms.
  
  
• Registering new patients, explaining the function of the Practice and the procedures in case of illness, and giving details of services available.
  
  
• Advising patients of relevant charges for private services, accepting payment and issuing receipts.
  
  
• Registering visitors, contractors, and pharmaceutical representatives, then notifying their designated contacts.
  
  
• Ensuring that details of any unresolved or urgent matters are conveyed to incoming staff at changeover times.
  
  Requirements for the Role
  
  
• Excellent communicator both verbally and written demonstrated with people at all levels and in all circumstances
  
  
• An understanding, acceptance and adherence to the need for strict confidentiality
  
  
• Must have proficiency in Microsoft Office/Word and with communicating by email
  
  
• Excellent customer service skills and a helpful and friendly attitude
  
  Desirable
  
  Use of clinical system software e.g. EMIS Web Previous NHS experience ideally within a GP setting.
  
  Hours
  
  Monday and Thursday: 7.45am-1pm and Friday: 7.45am - 5.30pm. Total hrs: 20.25.
  
  Hourly Rate: £12.21 per hour