Operations Support Manager

About the role:

HeliosX is seeking someone to own all improvement and innovation projects within the UK warehouse operations team via a combination of process improvement and project management techniques. Working at our new, rapidly scaling site in Leamington Spa this is a unique opportunity to have a significant impact in a short space of time.

The role will be responsible for picking, packing and warehouse process optimisation, ongoing change projects along with leading new product implementation across pharmacy and fulfilment operations so you’ll get to work with a range of stakeholders and teams.

This role will be based onsite in Leamington Spa 5 days a week.

What you'll be doing:

• Working cross functionally and with teams to understand upcoming projects into operations and ensure these are seamlessly integrated
  
  
• Partner with the digital product team to coordinate system changes and to align request for changes to support operational changes / improvements
  
  
• Act as the POC for the upcoming ERP implementation
  
  
• Deep dive into current processes across all physical operations providing insight and improvement opportunities
  
  
• Review, research and implement solutions design and tech enhancement, clearly documenting return of investment and overall benefit
  
  
• Conduct detailed analysis of data available from internal systems to identify areas of opportunity
  
  
• Create and maintain an improvement tracker - keeping up-to-date ensuring measurable benefit for each improvement is quantified and documented
  
  
• Develop a Kaizen/5S culture with the UK Hubs operational team in conjunction with senior management team
  
  
• Build and maintain a full set of SOPs along with other operational leaders to create a global standard for each process within the operation
  
  
• Create visual management tools / prompts through the operation
  
  
• Maintain the UK Hubs Training matrix to ensure compliance and regular development updates
  
  
• Central database / source for all standard work documents, process flows, visual displays etc
  
  
• Facilities management, work alongside site leadership to ensure fire, safety, hygiene inspections and maintained
  
  Who you are:
  
  Experience:
  
  
• Proven process improvement background from creation through to completion with demonstrable business impact
  
  
• Kaizen, 5S, Prince 2 or Lean Management methodology background preferred
  
  
• Good technical operations experience, with a proven track record of making a tangible and quantifiable positive difference such as client cost-savings, internal cost-savings or productivity increases
  
  
• Track record of successfully working with and influencing a range of stakeholders
  
  
• Experience of conducting quality assessments (desirable)
  
  Skills:
  
  
• Excellent communication skills
  
  
• A keen eye for detail, influencing others to ensure adherence to agreed processes and standards
  
  
• Ability to work with minimal resources and at times, independently to create and deliver improvements
  
  
• Data driven with the ability to master complex business problems coupled with analysis skills and the ability to confidently report progress to stakeholders
  
  
• Proven track record of working with ERP (such as SageX3) systems is a plus
  
  
• Advanced Excel / GoogleSheet skills
  
  
• IOSH managing safely (desirable)
  
  Why work with us?
  
  At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board:
  
  
• 25 days holiday plus UK Bank Holidays (excluding two per year)
  
  
• Private health insurance, along with extra dental and eye care cover
  
  
• Pension scheme & Enhanced parental leave, Cycle-to-work Scheme, Electric Car Scheme
  
  
• Free Dermatica and MedExpress products every month, as well as family discounts
  
  
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget