Ocean Export Team Leader - UK

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.

The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere.

Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope

Ocean (Export/Import)Team Leader responsibility Dartford based. Back up to Department Manager and providing support when requested.

Responsibilities

• Deliver exceptional customer service to clients and overseas agents by ensuring timely and professional communication.
• Coordinate and manage end-to-end ocean shipments
• Work closely with team members and other departments to maintain the highest level of operational performance.
• Resolve accounting issues and queries as directed by management, ensuring they are handled promptly and effectively.
• Identify and raise potential issues to your direct manager that could impact timelines, service quality, or compliance.
• Build and nurture strong relationships with internal stakeholders, clients, and global partners.
• Provide prompt and effective responses to all internal and external enquiries.
• Assist in the recruitment and interviewing of new team members when required.
• Work alongside management to identify and implement process improvements
• Manage and resolve escalations from customers and internal teams in a proactive, solution-focused manner.
• Support and guide the team to quickly resolve internal/external challenges that arise during daily operations.
• Train and mentor new team members to ensure a smooth onboarding process and consistent performance when required.
• Carry out any additional duties as required by management to support department goals.

Authorities

• Authorised to perform responsibilities autonomously, using initiative to escalate any material impact to the business, as appropriate.
• Identify any opportunities for improvements in overall service quality and business safety.

Qualifications / Experience

• Minimum of 4 years of extensive Ocean Export experience
• Minimum of 2 years Supervisory role within the freight forwarding industry would be an advantage
• Knowledge of various local and International shipping and freight forwarding practices.
• Combined excellent communication and interpersonal skills with a strong ability to analyse situations and to make good decisions based on available information.
• Ability to adapt quickly to changing policies and procedures.
• Computer literate in Microsoft Office