Laboratory Customer Service Senior Assistant

A leading pathology provider is seeking an experienced and motivated Senior Laboratory Services Supervisor to join our dynamic team. This role is ideal for someone with a strong scientific background, exceptional communication skills, and proven supervisory experience within a laboratory environment. The role is based in Kings Cross, London

About the Role

As a Senior Laboratory Customer Services Supervisor,  you will play a key part in ensuring the smooth day‑to‑day running of our laboratory service operations. You will support and guide laboratory staff, uphold quality standards, and deliver consistently high levels of customer service to both internal teams and external clients.

Key Responsibilities

Oversee daily laboratory service operations and support team members.
Supervise staff, ensuring quality, accuracy, and adherence to regulatory standards.
Provide excellent customer service across telephone, email, and other communication channels.
Collaborate closely with laboratory and administrative teams to ensure seamless workflow.
Maintain high professional standards in all communications and interactions.
Contribute to continuous improvement activities within the department.

Required Skills & Experience

A scientific degree (e.g., Biomedical Science, Chemistry, or related field).
Minimum 3+ years laboratory experience, ideally within pathology or a similar scientific discipline.
Supervisory experience within a lab or technical environment.
Strong communication skills — well‑spoken, professional, and confident.
Excellent customer service ability with a focus on problem‑solving and client satisfaction.
Strong organisational skills with the ability to prioritise and support a busy team.
Comfortable working to high quality and regulatory standards.

Working Hours

Monday to Friday: 8‑hour shift between 8:00 am and 7:00 pm (rotating/flexible).
Weekend availability required.
After passing probation, weekend shifts can be worked from home.
Saturday & Sunday hours: 9:00 am – 6:00 pm.

What We’re Looking For

This role suits someone who is:

Confident, articulate, and professional in communication.
Motivated and proactive with strong attention to detail.
A supportive leader who can guide junior staff and maintain high performance standards.
Experienced in a customer‑focused scientific setting.

How to Apply

If you are an enthusiastic scientific professional with leadership experience and a passion for high‑quality laboratory services, we would love to hear from you. Please submit your CV and a brief cover letter outlining your suitability for the role