HIV Standards Support Manager (London Area)

Job Title:Manager, HIV Standards Support Manager

Location:Field-based (must be located near London or the South of England)

Contract Type:12-Months (view to go permanent)

Reporting To:HIV Standards Support Lead

Business Unit:HIV, UK & Ireland

Working Style:Field-based with hybrid working 2 WFH - 3 Field (some travel required)

About the Role

A leading biopharmaceutical organisation is seeking an experiencedHIV Standards Support Managerto join its UK & Ireland HIV Business Unit on a 12-month contract. Thishybrid rolecombines non-promotional service development work with field-based stakeholder engagement. You will collaborate with healthcare professionals (HCPs) and allied healthcare professionals (AHPs) to support delivery of national HIV care standards and long-term service improvement.

Key Responsibilities

Service Development & Support

• Assist HCPs in identifying and addressing gaps between local service delivery and national clinical standards (e.g., BHIVA, NHIVNA).
• Deliver educational sessions and tailored resources to support clinical best practice and improve standards of care.
• Engage HCPs in service evaluation and support implementation of routine health assessments for people living with HIV.
• Collaborate with external partners and internal colleagues to drive patient-centred service improvement initiatives.
• Support the creation and execution of targeted education programmes and service toolkits.
• Represent the organisation at professional meetings and conferences, promoting service quality and best practice.

Internal Collaboration

• Work cross-functionally with head office and field-based teams to align efforts and share insights.
• Contribute to broader planning, resourcing, and business objectives within the HIV business unit.

Customer Engagement & Promotional Activity

• Represent the product portfolio to a defined customer base using an omni-channel approach.
• Collaborate with territory partners to build business plans and deliver customer-focused activities.
• Manage budget allocations for speaker meetings, external events, and promotional activities aligned with business objectives.

Governance & Compliance

• Ensure all activities are compliant with relevant codes of practice, such as the ABPI (UK) and IPHA (Ireland), as applicable.
• Complete all mandatory training, including compliance, anti-bribery, and GxP, within the required timeframes.
• Maintain accurate reporting and customer interaction records using CRM tools.

Qualifications & Experience

• Healthcare or allied health professional qualification required.
• Relevant knowledge and understanding of HIV treatment and standards of care.
• Proven ability to deliver service evaluation, audit, or continuous improvement in a clinical setting.
• Experience in developing and delivering educational content to clinical audiences.
• Strong interpersonal and relationship-building skills across multidisciplinary teams.
• Experience with congress publications or project management is an advantage.
• Must have passed the ABPI Representatives Exam (or be willing to complete within the required timeframe).
• Flexibility to travel across the territory is essential.

Key Attributes

• Independent, proactive, and able to manage a field-based role effectively.
• Resilient and adaptable, with strong organisational skills and attention to detail.
• Clear communicator, capable of managing a variety of internal and external stakeholders.
• Comfortable navigating ambiguity and shifting priorities in a dynamic environment.
• Committed to continuous learning and personal development.

Why Join?

This is an exciting opportunity to make a tangible impact on HIV care and service standards in the UK, working with a highly experienced and collaborative team. You’ll play a key role in supporting long-term health outcomes for people living with HIV, while contributing to strategic improvements across healthcare services.