Director, Process, Standards and Signal Interpretation Lead

Primary role Summary :

The PSSI Lead supports the processes associated with start-up, site monitoring, oversight and site engagement  but strives to identify innovative continuous improvement opportunities with keen business analytics.  They are responsible to develop and review  KPI s and metrics associated with start-up, site monitoring (onsite, remote and central) and site monitoring oversight.  With KPIs established, this role will need to continually monitor performance and critically assess their impact and collaborate with appropriate groups and the SMMO LT to identify trends and resolve issues and delinquencies. The PSSI Lead monitors start-up,  site monitoring and oversight processes at enterprise level using dashboards and analytics; and ensures compliance through SMMO & Partner follow-up in collaboration with Clinical Compliance.
The PSSI Lead represents SMMO on SOP and process reviews, determines impact and provides recommendations or process improvement  suggestions as needed.  Sets oversight strategies that are fit for purpose
•    Ensures that the monitoring oversight process is risk-based, fit for purpose and aligned with the study Compliance Oversight Plans optimizing resource availability to focus on value add tasks
•    Provides high-level oversight of CRO partner monitoring strategies for alignment on risk-based approaches, appropriate onsite and remote visit frequencies and percentages of source data verification and source data review
•    Ensures functional area monitoring (data management review, medical monitoring, statistical review, RBQM review) is appropriately coordinated within CSL and CRO Partner for transparency of issues and required action of monitoring teams. 
•    Foster close collaboration  with Clinical Compliance and Clinical Quality Assurance (CQA), Data Management and TES as point of contact for SMMO. 
•    Champion the implementation and use of harmonized, consistent processes and standards across SMMO deliverables related to cost-effective, timely, and high-quality clinical trial data according to agreed global goals .

Main Responsibilities

Data and Business Analysis: 

• This role involves developing and reviewing  SMMO owned operational metrics, study plan variances, and trend reports to identify issues and recommend mitigations.
• Developing innovative flexible and sustainable practices to drive excellence in SMMO delivery.  
• Reviews start-up, monitoring, engagement and site management oversight metrics across the organization/enterprise/portfolio for trends and provides summaries and recommendations to SMMO LT to drive business practice and adoption.

Processes improvement, site quality and compliance:

• The PSSI Lead works closely with stakeholders  proactively to ensure a consistent understanding of signals and metrics surfacing and influence the organization and CRO partners  to drive process improvements and standardization.  
• Critically,  this role collaborates with leaders at our wCRO Partners, Clinical Compliance and CQA on monitoring and oversight processes. 
• Responsible for working cross functionally to drive consistency and efficiencies, and identify opportunities for site related process improvement in response to, but not limited to, compliance changes, external influences such as regulatory inspections, business strategy, performance signals, feedback from stakeholders, industry benchmarks.
• Serves as the initial point of contact and technical expert for questions about, monitoring and oversight related processes, systems and responsibilities.  
• Serves as the SMMO process point person for trending site related deviations and trend analysis, evaluating and supporting, inspection readiness, inspections and audit findings; supporting  observation mgt and CAPA resolution where appropriate.
• Leads discussions with tech enablement groups both within CSL and at CRO partners to optimize AI innovations around study start-up, monitoring and monitoring oversight

Qualifications and Experience Requirements

• A seasoned clinical trials expert with extensive experience in global clinical trials and site management, with a strong understanding of Good Clinical Practices (GCPs) and regulatory operations.
• Minimum of 10 years experience in site monitoring or central monitoring process development.
• Analytical Skills: Strong analytical thinking and problem-solving skills are essential for interpreting complex data trends and identifying risks.
• Tech and systems savvy; experience of modelling and AI
• Maintains scientific/operational knowledge and expertise to possess credibility to discuss with higher level management and peers. 
• Strong interpersonal skills - establishes strong relationships with customers
• Leadership: The ability to lead discussions, build consensus, and influence cross-functional teams is important for success in this role. 
• Creativity and/or ability to put innovative approaches into practice in clinical development 
• Strategic thinking and targeted problem solving skills
• Demonstrated ability to navigate and negotiate competing priorities in a challenging environment 
• Experience in managing processes with a continuous improvement approach 
• Ability to think strategically and to quickly analyze complex circumstances and problems, and to drive appropriate decisions and actions 

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor  visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.

Our Benefits

For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.

You Belong at CSL

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.

 To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging

Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.