Director, COA Management, Patient Centered Solutions

Overview

IQVIA provides scientific solutions spanning clinical trials, real world evidence, and consulting in all areas of the drug product lifecycle. The Patient Centered Solutions (PCS) team leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non-drug interventions. We focus on understanding and meeting the needs of our clients through the application of broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research. This research is broad and includes qualitative (e.g., interviews, focus groups), quantitative (e.g., clinical outcome assessments (COAs)/patient-reported outcomes (PROS), preference research) and passive (e.g., digital health technology tools) approaches to understand patient, caregiver, and healthcare professional experiences and expectations of disease and treatment. The team also manages and licenses out a COA portfolio of over 100 instruments and offers linked services to translate and implement these COAs on any electronic survey platform.

To meet our client expectations and retain the excellent reputation built up over time, the IQVIA PCS team is committed to recruiting and supporting driven individuals who have life science, consulting, and/or product development skills that can be applied to PCS offerings. Individuals joining us are assured of a rewarding and progressive career in patient-focused research. Youll have the opportunity to address challenging client issues, across multiple geographies with a hands-on influence in developing and delivering solutions. We operate in a truly multi-cultural, collegial, and collaborative work environment that is rich in development and growth.

Role & Responsibilities

The Director, COA Management is a committed individual, who combines high business intelligence, excellent leadership skills, strong consultative abilities, and product management experience. He/she will thrive in a fast-paced environment, be comfortable managing conflicting priorities, and can engage with diverse customers and influence a team of senior management stakeholders. The environment is dynamic and ever-changing, moving at the pace of our clients and business needs. The role holder will be expected to successfully oversee a large and growing team which manages a portfolio of high-visibility COA products from both a business and lifecycle management perspective. The latter scope may include any phase of the COA product lifecycle (e.g., new development, modifications, line extensions).

Responsibilities

As the head of the COA Management team and a key senior leader within the PCS Instrument Licensing & Services group, responsibilities include:

Leading the COA Management group and managing, developing, and training the Associate Director and Manager level staff that report into the role
Enabling sales by overseeing the teams development of go to market, thought leadership, website, and other product supporting materials considering our clients clinical, regulatory, and market access needs
Working with the Sales team leadership and staff to support joint engagement with research or healthcare clients on licensing of COAs in the portfolio
Accountability for portfolio-level finances including YoY revenue growth strategy, revenue recognition, profitability, and capital investment across the assigned portfolio of COAs
Protecting COA asset value and licensee projects by overseeing COA product quality and integrity, including monitoring for incorrect product usage, copyright infringement, and other inappropriate use
Ensuring work stream plans are in place, and confirming that adequate skilled resources are available to meet deliverables and business milestones
Assuring appropriate management of partner relationships related to COA distribution deals and partnerships, including oversight of contractual terms and royalty payments
Leading select COA programs across phases of the COA product lifecycle including product development, extension, and/or commercialization activities
Supporting business case creation and due diligence activities for development and/or acquisition opportunities that can potentially fill product or capability gaps by working with IP development scientists, the Author Collaboration team, and the Strategic and Scientific research team.
Partnering as needed with other PCS functions and global functions including Finance, Contracting, Legal, HR, and IT
Supporting development of new processes, tools, templates, and other documentation for the group
Ensuring appropriate communication channels are maintained and role expectations are being met by providing periodic updates to executive management

About You

Candidates interested in joining our Patient Centered Solutions team as the Director of COA Management should have:

Required Knowledge, Skills And Abilities

A self-starting mind-set with excellent team-based interpersonal skills with the ability to also work independently
Ability to work in a fast-paced environment with demonstrated skills to effectively manage multiple tasks and projects
Results- and detail-oriented approach with excellent problem-solving skills for deliverables
Demonstrated ability to develop plans and deliver results to the appropriate quality and timeline metrics
Excellent communication, presentation, and interpersonal skills including the ability to communicate effectively with both technical and non-technical audiences
Ability to build strong business relationships and influence key stakeholders at all levels within the business
Sound judgement and ability to establish and maintain effective working relationships with coworkers, managers, and clients
Financial management or business modeling / analytics skills Prior direct experience is a strong plus (e.g., P&L management, financial modeling)
Ability to develop and manage product roadmaps, define deliverables, and determine costs, benefits, and ROI for products and associated initiatives
Ability to understand COA scoring algorithms and use of associated data sets for benchmarking
Strong software and computer skills, including MS Office applications
English fluency (spoken and written) is required

Minimum Required Education And Experience

Bachelor's degree in life sciences, other sciences, engineering, or related technical discipline (MBA or other advanced degree preferred)
15 years minimum total work experience with 10+ years in the pharmaceutical / medical device industry
Prior COA development or COA commercial management experience is required, but other scientific program management or product management experience may be considered
Experience in drug / device development related fields such as clinical or real-world research, management consulting, pharmaceutical development, scientific software or technical product development or management, or similar roles
Experience in market access and understanding the role of Health Technology Assessments (HTAs) in drug pricing and reimbursement is a plus

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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