Job Description
Digital Project Manager
Reporting to the Business Director
Client Services Team at Craft London
Immediate 4 month FTC in view to extend
Hybrid at 135 Bishopsgate
Please only apply if you are eligible to work in the UK, can work onsite in the London office and start immediately.
Please note that this is a salaried FTC, not a Freelance role.
About Us
Craft is growing and changing very rapidly. The demand in the marketplace for Craft’s production solutions is very high. We are confident in our offering as we continue to tell the story better and also tell the story to more people. We are looking for someone who knows how to connect with clients, showcase our abilities and convey how successful we have been with many clients. We continuously evolve with clients and become the much needed extension of their team to navigate the complex and constantly evolving world of production, content, and data.
We think of ourselves as a start-up. We are very entrepreneurial, no client or job is too small or unimportant. We have to be agile and able to move quickly; we are used to making decisions with limited information and trying something quickly, assessing the outcome, and making adjustments along the way. We are building the bridge while we are crossing it but in order to achieve the required growth we need exceptional people to join our team.
Role
The Digital Project Manager will play a central role in the business and will be pivotal to the smooth running of a key account. The successful candidate will be required to have a thorough understanding of all areas of the business and be responsible for managing projects from brief to final delivery on time and budget.
You will be client focused and have good communication skills as well as organisation and time management skills, to manage both your clients and internal departments whilst always focusing on delivery, quality, process and profitability.
The Digital PM will be running the digital workstream as well as partly integrated production.
Accountabilities
Client Management Responsibilities:
- Immerse yourself in the client's brand and offering
- Ensure clients understand agreed workflows and manage them through the process
- Identify training requirements and opportunities for clients to ensure their adherence to processes and improve workflow
- Set and manage client expectations deliverables and timeframes
- Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible
- Build strong day to day relationships with all clients and agency stakeholders - communication is key
- Demonstrate ability to write, prepare and present documents, presentations and reports that are tailored to each clients, style, preference, knowledge and experience
- Provide weekly status reports to clients (or at intervals pre-agreed with the client), accompanied by a meeting or call as per client needs
- Provide agendas and detailed contact reports following all client meetings (face to face and phone calls)
Project Management Responsibilities
- Coordinate between all relevant parties - internal (Digital mainly but also Broadcast, Print etc.) and external (Clients and Agencies)
- Consistently deliver against all contractual obligations including SLAs and KPIs
- Ensure clear division of responsibility at each stage of the project
- Where producers and designers are involved, take responsibility for ongoing communication, tracking project progress and status vs. schedules, timings, delays etc.
- Ensure schedules, technical specs and copy dates are obtained and correct as well as report any delays to line manager
- Check all deliverables and ensure quality control procedures have been followed before sending to clients
- Keep line managers updated on status of projects
- Collate any information needed for input to client reports and presentations
- Manage your workload effectively and highlight to your Line Manager if support is required to ensure the successful completion of a project
- Manage all client projects from brief through to delivery ensuring final materials are on time and of the highest quality
- Manage, monitor and update all timelines and set realistic expectations with clients
- Monitor internal workflows, identify areas for improvement and make recommendations
Financial Responsibilities
- Ensure full compliance with all financial procedures and policies
- Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by AD
- Contribute to budgeting and forecasting process
- Assist with financial reporting and smooth running of the finance function
- Help develop initiatives to maximise profitability
Experience And Expertise
- Experience managing international clients in multiple markets with multiple stakeholders
- Strong time management/prioritisation/project management skills
- Can do attitude and an ability to work under pressure
- Strong interpersonal and communication skills
- Strong numeracy skills
- Experience of budgeting and forecasting
- Highly organised, detail oriented, client focused and proactive
- Excellent team player/networker
- Strong IT literacy, including Word, Excel and PowerPoint
Minimum Requirements
- Any candidates with gaming experience, will be preferred
- Available immediately
- Solid client facing production project management skills and detail oriented
- Management of integrated production campaigns experience with a focus on digital production
- Experience in production and delivery of display banners, digital custom units, DOOH and social statics at scale
More than just a paycheck…
As well as the more standard benefits of holiday, pension, subsidised private medical insurance, life assurance and group income protection we offer:
- Three ‘Time Well Taken’ days throughout the year where we switch off collectively with our MWG UK partner agencies
- On-demand 1:1 mental health and coaching support through MyndUp (alongside a free Headspace membership!)
- A hybrid way of working with 3 days a week in the office
- Access to on-site massages, haircuts and manicures as well as cuddles from furry friends (we're a dog friendly office)
- Free onsite breakfast, snacks and drinks with regular ‘Lounge Nights’ in the office rooftop social space
- Monthly agency get togethers focused around moment's that matter.
- Lots of tools to help us grow from SPARK (our internal L&D platform) to LinkedIn Learning, as well as external partnerships with NABS and the IPA
- Your birthday off – because who wants to work on their birthday?
- A tree planted in your name for every year you celebrate your McCanniversary
- A Cycle to Work scheme and facilities including showers and hair styling appliances
- Discounts with partners such as Eataly, Merlin and cinemas as well as access to independent financial advice
Our commitment to equal opportunities;
At McCann Worldgroup, we believe that Diversity & Engagement are foundational to achieving our mission of helping brands play a meaningful role in people’s lives. As a globally integrated community that influences and shapes culture, our talent must reflect the multicultural marketplace we serve.And we know that when employees of all socially and culturally diverse backgrounds and identities feel empowered to share their unique perspectives at work - game-changing and market-leading ideas come to life.To that end, and in service to cultivating such empowerment, we strive to create the conditions that foster a sense of connection, belonging and shared purpose among those who come to work in our agencies.
We do this by developing internal and external global initiatives to reach our goal of embedding inclusive practices into everyday business decisions and interactions.Our efforts include, but are not limited to:
Leveraging strategic partnerships to source and create a pipeline of diverse talent,
Curating bespoke programs and events to engage emerging diverse talent
Utilizing proprietary tools to mitigate bias during the recruiting process,
Providing our hiring managers and recruiters diversity training as well as effective talent acquisition tools
Supporting internal affinity groups and external community programs serving marginalized groups, and much more.
Seniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionProject Management and Information Technology
- IndustriesAdvertising Services
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