Deputy Service Owner -12 Month FTC (we have office locations in Cambridge, Leeds & London)

Company Description

Genomics England partners with the NHS to provide whole genome sequencing diagnostics. We also equip researchers to find the causes of disease and develop new treatments – with patients and participants at the heart of it all.

Our mission is to continue refining, scaling, and evolving our ability to enable others to deliver genomic healthcare and conduct genomic research.

We are accelerating our impact and working with patients, doctors, scientists, government and industry to improve genomic testing, and help researchers access the health data and technology they need to make new medical discoveries and create more effective, targeted medicines for everybody.

Job Description

We are seeking a Deputy Service Owner to help lead and improve how our service operates day to day to support the delivery of the Generation Study. 

The Generation Study is a world leading study looking at whether we can improve the diagnosis and treatment of rare conditions through using whole genome sequencing to screen for rare conditions.  

In this role, you’ll work closely with the Service Owner and Tribe Leader to keep a clear view of how the service is running and help solve any issues that arise. 

You will collaborate with a diverse group including product managers, delivery leads, engineers, designers, clinicians, scientists, and logistics specialists. 

Your focus will be on making sure the service stays relevant to users, runs smoothly, and adapts to change, whilst building strong operational processes and maintain trusted relationships with key stakeholders so we can ensure successful delivery of the Generation Study. 

This role is based on a 12 month fixed term contract.

Everyday responsibilities include:

Support, create and execute solid operational processes to ensure delivery of the newborns service to enable effective delivery of the Generation Study.
Ensure that the Service Owner and Tribe Leader (Senior Responsible Officer) have full visibility of the health of all activities required in running and expanding the service to help the Generation study scale and deliver on time.
Surface dependencies and blockers between the squads and teams and ensure hands-on work with individual teams to support resolution of issues.
Work with the Programme Manager and Project Coordinator to ensure that operational risks are understood and tracked appropriately, and that reasonable mitigations can be put in place.
Carry out data analysis to look for trends where we can make improvements and resolve issues and improve ways of working within the service and with other teams in GEL, or with our external stakeholders as required. 
Working with Operational Lead to ensure SOPs are embedded across the service and regularly reviewed and updated.
Support the Clinical Director to embed appropriate quality processes into BAU.
Work closely with the Chief Medical Officer, Service Owner, Programme Manager and Clinical Director as part of the Programme Leadership Team.
Manage output of prioritisation process to ensure requests from our stakeholders are appropriately delivered according to priorities.
Provide support for internal and external meetings including logistics, writing minutes, tracking of actions and development of presentation materials as required.  Skills & experience for success:

Excellent stakeholder management skills, with a proven ability to build trusted relationships across operational teams and senior leadership.
A collaborative mindset, skilled at aligning cross-functional teams and service areas to drive shared objectives.
Strong strategic focus with experience of allocating and deploying resources efficiently to achieve service objectives and support long-term planning.
Highly flexible, adaptable, and resilient, that thrives in a fast paced, evolving environment while consistently maintaining focus on priorities and delivery.
A clear and confident communicator, capable of delivering consistent messaging and fostering engagement across all organisational levels. 

Qualifications

Qualifications are desirable for this role, however we are more interested in real world experience.

Additional Information

Salary from: £63,000

Please provide your CV and cover letter identifying how your skills and experience align with the role.

Closing date for applications - Friday 1st August.

For this role we require the successful candidate to travel to our London office 1 day per week minimum.

Being an integral part of such a meaningful mission is extremely rewarding in itself, but in order to support our people, we’re continually improving our benefits package. We pride ourselves on investing in our people and supporting them to achieve their career goals, as well as offering a benefits package including: 

Generous Leave: 30 days’ holiday plus bank holidays, additional leave for long service, and the option to apply for up to 30 days of remote working abroad annually (approval required).
Family-Friendly: Blended working arrangements, flexible working, enhanced maternity, paternity and shared parental leave benefits.
Pension & Financial: Defined contribution pension (Genomics England double-matches up to 10%, however you can contribute more if you wish), Life Assurance (3x salary), and a Give As You Earn scheme.
Learning & Development: Individual learning budgets, support for training and certifications, and reimbursement for one annual professional subscription (approval required).
Recognition & Rewards: Employee recognition programme and referral scheme.
Health & Wellbeing: Subsidised gym membership, a free Headspace account, and access to an Employee Assistance Programme, eye tests, flu jabs.Equal opportunities and our commitment to a diverse and inclusive workplace 

Genomics England is actively committed to providing and supporting an inclusive environment that promotes equity, diversity and inclusion best practice both within our community and in any other area where we have influence. We are proud of our diverse community where everyone can come to work and feel welcomed and treated with respect regardless of any disability, ethnicity, gender, gender identity, religion, sexual orientation, or social background. 

Genomics England’s policies of non-discrimination and equity and will be applied fairly to all people, regardless of age, disability, gender identity or reassignment, marital or civil partnership status, being pregnant or recently becoming a parent, race, religion or beliefs, sex or sexual orientation, length of service, whether full or part-time or employed under a permanent or a fixed-term contract or any other relevant factor.  

Genomics England does not tolerate any form of discrimination, harassment, victimisation or bullying at work. Such behaviour is contrary to