Customer Support Advisor

Customer Service Advisor
12-month Fixed Term Contract
Full Time 37.5 hours per week
Location: Hybrid Cambridge (UK) with flexible working from home (Tuesday & Thursday working from our client’s office)
Have you got Customer Services Experience? Are you someone who loves supporting customers and providing them with an excellent service and experience both online and over the phone?
Do you live in a commutable distance to Over, Cambridge?
Are you wanting a hybrid 3 day per week work from home and happy to go into the Cambridge office 2 days per week?
If you said yes to the above and live in the Cambridge area with access to your own car to commute to our client’s offices two days a week, then this role could be perfect for you!
Our client
Our client is one of the largest and most successful UK based distributors of a wide range of high-quality laboratory equipment, scientific consumables and chemicals which are used in a diverse customer base from breweries, water and utilities companies to the likes of universities and pharmaceutical companies to advance scientific discoveries.
The responsibilities of the Customer Service Advisor:

• Working as part of a seven strong team of Customer Support Advisors, monitor the central e-mail boxes with incoming enquiries (sales, export, service, general product enquiries)
  
• Create and provide quotations to customers on the SAP business system (both UK and export)
  
• Create opportunities for all quotations on the SAP business system
  
• Administer customer orders on the SAP business system including web order verification. These must be done so with extra care on accuracy (right parts, right quantity, right account, right prices)
  
• Send pro-forma invoices for payment
  
• Resolve customer queries and complaints and log the details on the SAP business system
  
• Chase deliveries from suppliers when required
  
• Liaise with freight forwarders to confirm delivery of goods
  
• Provide support to the field sales team as required
  
• Answer and respond to telephone calls within the set targets
  
• Assist customers by getting them the right help they need (technical, service, availability etc)
  The requirements of the Customer Service Advisor:
  
• A recent life science graduate with some customer service experience in a part time role whilst studing will be fully considered; this could be from working in retail, telesales, telebusiness, customer service where there has been client/customer B2C interaction
  
• OR previous experience in a full time customer service/customer support role with a passion for delivering exceptional levels of service and experience for customers is ideal
  
• Naturally you will have an excellent telephone manner and be a great problem solver
  
• A scientific background by education or experience working in a laboratory would be ideal but not a prerequisite
  
• Full UK driving licence and access to your own vehicle as my client’s offices are on a business park – free parking on site provided
  Salary and Benefits:
  
• Excellent base salary
  
• Up to 6% Pension Scheme
  
• Medicash Scheme for dental, optical etc
  
• 25 Days Holiday + 8 Bank Holidays
  
• Free parking
  
• Hybrid/flexible work from home/office days
  
• Potential for permanent work after successful completion of FTC