Customer Success Manager - Pharmacy Specialist

Bramah Recruitment are on the hunt for an Account Manager with experience in the Pharmaceutical sector specifically with knowledge of Pharmacies and their day to day operations. This is a fantastic role for a well established tech business that will see the successful candidate assisting existing client bases, enhancing their customer journey and ensuring a smooth delivery of service. 

Responsibilities:

• Working closely with existing Pharmacy customers to continue to grow and build trusting partnerships ensuring they are utilising the product offering effectively. 
  
• To act as the primary contact for clients responding to support queries. 
  
• To manage initial onboarding and product implementation to ensure that the service provision is started efficiently. 
  
• To proactively monitor the service provision to identify and react to potential service issues before they escalate. 
  
• To provide regular product feedback internally to assist in the continual improvement of the service offering. 
  
• To work collaboratively with all organisations involved with Pharmacies, including GP's and Care homes to drive efficiencies. 
  
  Skills:
  
  
• A thorough understanding of Pharmacies operationally, common pain points experienced when medication is administered to patients and the systems used to record this. 
  
• Accredited Checking Technician qualification for Pharmacies would be desirable.
  
• Excellent communication skills both written and verbally. 
  
• Strong organisational skills with the ability to multi-task. 
  
• Knowledge of CRM systems. 
  
• Excellent interpersonal skills