Customer Service and Sales Support

Job title: Customer Service and Sales Support
Location: Mount Vernon Hospital
Contract length: 6 month initial contract - Potential to be extended
Shift Pattern: Monday-Friday 09:00-17:30
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently seeking candidates for the position of Customer Service and Sales Support on behalf of Siemens Healthineers. This role operates Monday to Friday from 09:00 to 17:30, with potential requirements to support customer service from 07:00 to 15:30.
The successful candidate will join the Healthineers team and be responsible for the logistical planning of isotope deliveries from our radiopharmaceutical production facilities in London and Nottingham. This role will contribute to the optimization of production capabilities at manufacturing sites and ensure the timely delivery of vital radiopharmaceuticals to customers. Additionally, the role involves managing both incoming and outgoing customer communications, requiring excellent communication skills, problem-solving abilities, and a strong customer-centric approach.
Responsibilities:

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  Management of PSMA sales and potential coverage of Customer Service Role and support with production planning.
  
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  Receipt, acknowledgment, and processing of customer orders.
  
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  Utilisation of production planning software to optimize batch production across two sites for multiple products based on customer requirements.
  
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  Logistical planning, including the identification and ordering of courier numbers for the delivery of all radiopharmaceuticals.
  
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  Liaising with customers regarding potential production issues and delays.
  
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  Maintenance of up-to-date customer licensing details within the planning software.
  
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  Addressing customer queries via phone and email, providing accurate and timely information.
  
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  Communicating with customers regarding supply issues such as delays, estimated times of arrival, and production issues.
  
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  Maintenance of customer contact lists in Outlook.
  
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  Close collaboration with other departments, including Quality Assurance and Sales, to address complex customer issues and enhance overall service quality.
  
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  Management of available capacity.
  
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  Processing orders and ensuring production plans are current.
  
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  Recording product sales data for review.
  
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  Replanning of product batches as required.
  
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  Ensuring close communication with customers.
  

Key Skills/Experience Required:

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  Demonstrated experience in customer service and/or scheduling.
  
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  Ability to work autonomously.
  
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  Strong verbal and written communication skills to effectively interact with customers and team members.
  
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  A customer-focused mindset with the capability to understand and address customer needs and concerns.
  
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  Time management proficiency, with flexibility and ability to prioritise responsibilities in a fast-paced environment.
  
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  Technical proficiency, specifically familiarity with the Microsoft Office Suite