Customer Service Advisor

Customer Service Advisor
Doncaster

£26k per annum
25 Days Annual Leave + BH's (Do not work BH's)
Performance Bonus (Annual)
Excellent Benefits
My client is an extremely well-established and one of the UK’s largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Customer Service Advisor to support across their large, national distribution operation based within their Doncaster depot.
 
You will be playing a supportive role for all UK locations, providing a positive, proactive and reactive customer services experience to customers, clients and suppliers. These may consist of NHS hospital & procurement teams, pharmacy staff, manufacturers, distributors, logistics teams etc. where problem solving, query handling alongside data input form the basis of this role. 
 
Monday – Friday
08:30 – 17:00
 
Key Responsibilities:

Providing excellent customer service to secondary care providers nationwide
Dealing with enquiries from clients and customers
Processing and management of incoming customer orders, via email and phone
Ensuring requests for information, delivery discrepancies and credits are dealt with
Goods receipt processing, liaising with suppliers re any identified discrepancies
Working closely with internal procurement teams to ensure continuity of supply
Generate and proof check Goods received reports
Proactive account management alongside the Regional Hospital Account Management team to increase customer satisfaction
Develop and maintain relationships with Hospital procurement Teams, providing daily information on existing orders
Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints & queries whilst logging these on internal Quality Systems
Maintain accuracy of all sales order related information within the company systems
Communication with Procurement, Finance and Operations regarding supply, credit and deliveries  
Key Skills:

Experience working in a customer service led & administrative role.
Ability to be organised to prioritise workload
Excellent communication skills
Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
Ability to work under pressure and be flexible in their approach  
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person