This is a dynamic, telephone-based role requiring a hands-on approach to problem-solving, query handling, and data input. You’ll work closely with a variety of stakeholders, including pharmacy staff, manufacturers, distributors, and logistics teams, while adhering strictly to MHRA regulations and Good Distribution Practice (GDP) standards.
 
Key Responsibilities

Deliver outstanding customer service to secondary care providers nationwide.
Proactively support the Regional Hospital Account Management team to enhance customer satisfaction.
Process and manage incoming customer orders efficiently and accurately.
Respond promptly to inbound inquiries, seeking timely resolutions.
Handle goods receipt processing and liaise with suppliers to address discrepancies.
Collaborate with internal procurement teams to ensure seamless supply continuity.
Generate and proof-check Goods Received Reports.
Build and maintain strong relationships with hospital procurement teams, providing daily updates on existing orders.
Address quality management concerns, including handling service complaints.
Foster clear communication across departments, depots, and companies.
Ensure compliance with all relevant Standard Operating Procedures (SOPs). What We’re Looking For
 
Essential Skills:

Impeccable attention to detail.
Strong multitasking abilities.
Proven ability to prioritize tasks and meet deadlines.
Excellent problem-solving and investigatory skills.
A positive, can-do attitude. Desirable Skills:

Awareness of pharmaceutical products.
Familiarity with Good Distribution Practice (GDP). What You’ll Gain

The opportunity to make a meaningful impact on the healthcare system.
A collaborative and supportive team environment.
Professional growth and development in a compliance-driven sector. Ready to Apply?
 
If you’re passionate about delivering exceptional customer service and thrive in a role that requires precision, problem-solving, and collaboration, we’d love to hear from you