Account Manager

We are building London’s next-generation business fibre network. This is a responsibility that we take seriously; we understand that for most businesses, reliable fibre internet is as important as heat, electricity, and water. We want to completely change the fibre network in London (and beyond), and we’re on the hunt for smart, talented people to join us.

Here, we do the right thing—no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customer service is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries.

We’re proud to have earned one of the best reputations in the industry, and it is essential to us that we maintain that reputation as we grow. Our team is tight knit and highly talented. We trust each other to do the right thing, take responsibility, and be a champion for our collective success.

We’re looking for talented, smart people to join us as we embark on this exciting period of growth. Our vision is to be ‘the best job that someone ever had’, regardless of how long they stay with us, and promise to provide a supportive workplace based on respect and trust.

Role overview:

The role will be within our subsidary, who are a fast-growing value-added managed service provider who have a strong history in the ISP market place. This role will be focused on the large list of unmanaged accounts, created as a result of low level value customers from Optimity legacy and its acquired companies.

The Account Manager will be fully responsible for introducing these clients to the wider Solutions group portfolio of products to grow market share. The role could require elements of new business in order to achieve target which will be supported via the internal lead generation and marketing functions. We require an Account Manager who has experience selling infrastructure and data protection technologies, knowledge of vendors such as Dell, Lenovo, Redstor, Veeam and Microsoft would be an advantage.

This is a position that will be based primarily from home but will require occasional travel into London/Chippenham as required to perform your duties.

Key responsibilities:

• Service multiple clients concurrently within strict timeframes to achieve business goals.
  
  
• Discovery and creation of quotes and proposals through phone, email & meetings.
  
  
• Build continuous business relationships and develop them through consistent contact.
  
  
• Ensure the clients’ needs are met through timely and effective delivery of our solutions.
  
  
• Effective forecasting and client account tracking through use of CRM.
  
  
• Coordinate with staff members working on the same account to ensure consistent service.
  
  
• Renegotiating existing contracts and renewals to maintain existing business.
  
  
• Develop and measure personal business goals and ensure they are met.
  
  
• Responsible for generating net new sales within core specialism.
  
  
• Manage vendor relationship.
  
  
• Drive any marketing initiatives within own areas.
  
  
• Cooperate with IAMs on upsell & cross-sell of products
  
  
• Act as lead tech advisor for specific product.
  
  
• Discovery and creation of quotes and proposals through phone, email & meetings.
  
  
• Generating New Business.
  
  
• Work with marketing to create campaigns to support new business activity.
  
  
• Build continuous business relationships and develop them through consistent contact.
  
  This list is not exhaustive, and the tasks assigned might increase as per company’s needs.
  
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  The right candidate:
  
  2 years' working as an Account Manager selling ICT related products and services
  
  
• Strong verbal and written communication.
  
  
• Ability to build rapport and maintain customer relationships.
  
  
• Initiative, flexibility and creativity to solve tough problems.
  
  
• 2+ years of technology industry knowledge and current developments or an ability to learn quickly.
  
  
• Ability to meet deadlines, handle pressure and hit monthly sales targets consistently.
  
  
• Excellent time management and organisation - with the ability to triage and prioritise all obligations.
  
  
• Previous experience of Account Management.
  
  
• Be a team player.
  
  Benefits:
  
  We believe in taking care of our staff both mentally and physically and in order to support this we offer a range of benefits that you can access.
  
  • Employee Share Plan-Once an employee at Vorboss, we offer the opportunity to become a shareholder in the company*.
  
  • Company pension scheme.
  
  • Bonus scheme.
  
  • 25 days of annualleave allowance that increases with years served (excluding bank holidays).
  
  • Private Healthcare.
  
  • Life assurance.
  
  • Income Protection.
  
  • Access to Spill, our mental health support partner.
  
  • Cycle to work scheme.
  
  • Half price gym memberships through the healthcare provider.
  
  • Free eye test.
  
  • Travel loan.
  
  • Hastee app, to help manage your salary and finances