Account Director - Contract Cleaning

Account Director – Contract Cleaning
The Opportunity
We are an international market leader in cleaning, security and soft services operating from regional offices UK wide, serving clients in sectors that include Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.
We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.
Due to continual growth and Key Account acquisitions, we are looking to strengthen our operational management team nationwide.
The Package

• £80k Basic
  
• Bonus
  
• Company Car or Car Allowance
  
• 35 days holiday (inc Bank Holidays)
  
• Flexible working
  
• Full Benefits Package
  The Role
  As an Account Director, you will be responsible for overseeing and managing the relationships with key clients and ensuring the successful delivery of products and cleaning services to meet their needs. Your primary focus will be on maintaining and growing client accounts, as well as collaborating with internal teams to strategize, plan, and execute projects effectively. You will play a vital role in driving revenue growth and maintaining high levels of client satisfaction.
  The Responsibilities
  

1. Operational Strategy and Planning:
   
   • Develop and execute operational strategies aligned with the company's goals and objectives.
     
   • Translate strategic plans into operational initiatives and actionable goals for the operational teams.
     
   • Monitor and evaluate performance metrics, ensuring alignment with strategic objectives.
     
2. Process Optimization and Efficiency:
   
   • Evaluate existing operational processes and identify areas for optimization and streamlining.
     
   • Develop and implement process improvement initiatives to enhance efficiency and productivity.
     
   • Foster a culture of continuous improvement and operational excellence throughout the organization.
     
3. Team Leadership and Management:
   
   • Lead, coach, and mentor a team of managers and supervisors.
     
   • Set clear performance expectations and provide ongoing feedback and development opportunities.
     
   • Foster a collaborative and results-oriented work environment.
     
4. Cross-Functional Collaboration:
   
   • Collaborate closely with other departments (e.g., finance, sales, marketing) to align operational activities with business objectives.
     
   • Facilitate effective communication and coordination across different functional areas..
     
5. Performance Monitoring and Reporting:
   
   • Establish and monitor key performance indicators (KPIs) for operational functions.
     
   • Develop and implement reporting mechanisms to track operational performance.
     
   • Ensure minimum of 85% client KPI return scores across service delivery.
     
   • Identify operational risks and develop contingency plans to mitigate potential disruptions.
     
   • Implement health and safety protocols to maintain a safe working environment