Travel Associate

Concierge Corporate Travel Associate
Location: Hybrid | Department: Travel & Concierge Services | Type: Full-time

Are you passionate about curating seamless, high-touch travel experiences? Join as a

Concierge Corporate Travel Associate

and become a trusted partner in delivering exceptional global travel for our employees and VIP clients. If you thrive in a fast-paced, service-focused environment and love managing the details behind unforgettable journeys, we want to hear from you.

Role Overview
As a key member of our concierge travel team, you’ll coordinate complex travel logistics, craft curated itineraries, and ensure an exceptional client experience from booking to return. This hybrid role demands excellent organisational skills, deep industry knowledge, and a high level of discretion and professionalism.

Key Responsibilities
Travel Coordination & Itinerary Planning
Organise global travel including flights, accommodation, and ground transport.
Design bespoke itineraries incorporating dining, activities, and unique experiences.
Consult with travellers to gather preferences and provide tailored options.
Ensure all bookings align with policies and budget guidelines.

Client & Customer Service
Deliver warm, proactive service with a high level of professionalism.
Provide end-to-end support throughout the entire travel journey.
Maintain consistent and responsive communication across channels (email, phone, video, in-person).
Foster strong relationships with stakeholders, vendors, and suppliers.

Problem Solving & Compliance
Respond quickly to disruptions such as cancellations or emergencies.
Stay informed on travel trends, new openings, and emerging destinations.
Ensure compliance with industry standards, company policies, and pharma regulations.

Operational & Administrative Support
Track travel expenses and maintain accurate records.
Update and manage a curated database of venues and suppliers.
Work autonomously, showing initiative and accountability.
Represent the brand confidently in internal and external interactions.

What You’ll Bring
Required:
5+ years in corporate travel or luxury concierge services.
Expertise in GDS platforms (Sabre, Amadeus, Travelport/Galileo).
Exceptional communication, customer service, and IT skills.
Advanced proficiency in English (additional languages a plus).
Flexibility in hours and travel, based on client needs and events.

Preferred:
Experience in Meetings & Events (M&E).
Knowledge of pharmaceutical compliance in travel.
Proficiency in booking tools like Concur.
Background in VIP or luxury concierge services.

Additional Information
This role may require occasional travel for onsite event coordination. Flexibility, autonomy, and a keen eye for detail will be key to your success.